Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 634 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 44 reviews)); "Great people and you are appreciated" ((in 40 reviews)); "Benefits are good" ((in 23 reviews)); "They also have great training on the Federal Employee market." ((in 20 reviews)); "Great leadership and mentors to guide you" ((in 18 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 16 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 15 reviews)); "Poor Management & lack of employee motivation" ((in 14 reviews)); "Low salary provided by organisation" ((in 9 reviews)); "Long hours while building your business" ((in 7 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(171 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

171 reviews

Reviews about "Culture"

Return to all reviews

4.0

Oct 2, 2024

Great place to work

Sr data engineer

Recommend

CEO approval

Business Outlook

Pros

1.Supportive management and team-oriented culture 2.Opportunities for professional development and career growth

Cons

I haven't experienced any major downsides,

First Command Financial Services Response

1y

Thank you for taking a moment to review us. We are thrilled to hear that you are experiencing our incredible culture in your team and from leadership. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking the time to share your experience.

5.0

Oct 1, 2024

A Company with an honorable mission that can align with your core values

Senior vice president

Recommend

CEO approval

Business Outlook

Pros

It's easy to feel good about what we do - coaching those that serve in their pursuit of financial security. We tend to attract people because of our mission, which results in a strong culture and alignment with our goals. We have one of the strongest retirement benefits in the industry as an ESOP.

Cons

The pace of change is high right now as we work to accelerate our transformation. Prioritizing our resources has been challenging, as it's hard to say no, and we tend to want to do everything.

First Command Financial Services Response

1y

Thank you for sharing your feedback and we're grateful for your tenure with First Command. As you mentioned, our values of Courage, Love, and Effectiveness are a driving force of our incredible workplace culture. Additionally, we often hear from our employees and Advisors that one of the most compelling elements of a career here is the opportunity to serve military families in their pursuit of financial security. It's these team members that you describe who make First Command a great place to work, learn and grow. We are excited for the future of the company and as we evolve, we will lean on your experience and leadership to guide our teams forward in our strategic approach to serving military families. Thank you for your commitment to our mission and for sharing your review.

4.0

Sep 30, 2024

Great People, Poor Leadership Decisions

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Pay is competitive with other organizations, but nothing to write home about - Headcount is usually well staffed - Folks care about each other here and it does show. The in-office culture that does exist is warm and supportive - Creative teams find useful workarounds to archaic processes

Cons

- Leadership is clearly out to make unpopular decisions with as little pushback as possible. I was hired with the promise of two days per week in office. Leadership announced a change to this policy, adding a third day for no reason other than to make up for the mistake of investing too much money in their real estate (sunk cost fallacy). They did this immediately following employee survey results that showed the immense popularity of a more WFH than in-office schedule. They have provided no metrics or data to back this decision. It is either a quiet firing or gearing up for more days with no regard for people's lives. Shame on you for making this hugely unpopular decision despite (or more likely, in spite of) the benefits and popularity of this system. - No pay increase for commute and childcare costs. Adding a day functionally cuts my pay and they are not making up for it. (Their message: "suck it up, quit, or get fired.") - The processes are archaic, and you do have to work around them. - The deliberately hire in February instead of January or December to avoid giving out bonuses for that fiscal year.

First Command Financial Services Response

1y

Thank you for sharing your feedback with us. We are thrilled to hear that you're experiencing the strength of our culture, one that thrives on a shared commitment to our mission and serving military families in their pursuit of financial security. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. We utilize this platform as one channel to gain insights directly from current and former employees. In addition, our company leaders are committed to maintaining an open-door policy. We encourage employees to bring forward business-related problems. We ask that you take advantage of this policy by sharing the concerns you have stated in this review with your supervisor, a member of our executive leadership team or Human Resources department. We're grateful for the insights you've shared on our hybrid policy, project management systems, business processes, and decision making. We will be sharing your feedback with our senior leadership team.

Viewing 46 - 48 of 171 Reviews

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