Is FirstService Residential a good company to work for as a Community Management Associate?

Community Management Associate professionals working at FirstService Residential have rated their employer with 3.9 out of 5 stars in 126 Glassdoor reviews. This is a higher than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Community Management Associate Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Community Management Associate interview questions at FirstService Residential .

Does FirstService Residential pay Community Management Associate employees well?

Community Management Associate professionals rate their compensation and benefits at FirstService Residential with 4.0 out of 5 stars based on 126 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Community Management Associate salaries at FirstService Residential.

How happy are Community Management Associate professionals working at FirstService Residential?

62% of Community Management Associate employees at FirstService Residential would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Community Management Associate professionals have also rated FirstService Residential with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (122) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (23) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 136 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 102 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great work environment and people" ((in 37 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 129 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 51 reviews)); "Salary is low for the average" ((in 44 reviews)); "No training and help from previous employees." ((in 43 reviews))

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FirstService Residential

FirstService Residential Community Management Associate reviews

3.9

62% would recommend to a friend

(126 total reviews)

David Diestel

79% approve of CEO

69% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Career opportunities

3.4

Work/Life balance

3.4

Senior management

Community Management Associate employees have rated FirstService Residential with 3.9 out of 5 stars, based on 126 company reviews on Glassdoor. This indicates that most Community Management Associate professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Community Management Associate professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

3.0

Jan 19, 2026

Lots of hard work

Community manager

Recommend

CEO approval

Business Outlook

Pros

You start out with PTO time.

Cons

Insurance is expensive, no employer contribution. No help, no one to report superiors to. Your on your own. Keep your mouth shut if you want to keep your job. Regional manager is zero help and no accountability. Absolutely no bonus here.

FirstService Residential Response

1mo

Thank you for your feedback. We will review your comments internally to identify any areas where we can improve. - Emily, Director of Talent Acquisition

5.0

Nov 18, 2025

Growth Opportunities and Supportive Leadership

Community manager

Recommend

CEO approval

Business Outlook

Pros

I have been with FirstService Residential for five years, and there have been many opportunities for growth during my time here. I am currently working at Galaxy Towers and have just marked two years at this property. It has been the best place to work! Brandon Bare has been the best General Manager to work for. His leadership and guidance have made a significant impact on my experience and growth with FirstService.

Cons

It can be demanding, but it is very rewarding.

FirstService Residential Response

6mo

Thank you for sharing your experience and for your five years of dedication to FirstService Residential! We’re thrilled to hear that Galaxy Towers has been such a positive place for you and that Brandon’s leadership has made a meaningful impact on your growth. We appreciate your commitment and are glad to see that the rewards of your work make the challenges worthwhile. Thank you for all that you do to support our communities and teams! - Kaitlin Buccheri, Communications and Engagement Manager

4.0

Nov 14, 2025

Great culture and very strong training

Community manager

Recommend

CEO approval

Business Outlook

Pros

Coworkers and culture were a plus. The initial training is very detailed.

Cons

I enjoyed my time with the company, but it can become very stressful with the workload, but that is all dependent on the community.

FirstService Residential Response

7mo

Thank you for providing feedback on your experience with FirstService Residential. We are happy to hear that you enjoyed your time with our company. We wish you all the best in your future endeavors! - Emily, Global Director of Talent Acquisition

Viewing 4 - 6 of 126 Reviews

Jobs at FirstService Residential

Community Support Services Team Lead

Assistant Community Association Manager

Community Support Services Team Lead

High Rise Community Association Manager

Front Desk Associate – Overnight Shift | Beachfront Community

FirstService Residential reviews FAQs

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FirstService Residential

FirstService Residential Community Management Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lots of hard work

Growth Opportunities and Supportive Leadership

Great culture and very strong training

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