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FirstService Residential

Engaged Employer

FirstService Residential Community Management Associate reviews

3.9

62% would recommend to a friend

(126 total reviews)
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David Diestel

79% approve of CEO

69% positive business outlook

Community Management Associate employees have rated FirstService Residential with 3.9 out of 5 stars, based on 126 company reviews on Glassdoor. This indicates that most Community Management Associate professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Community Management Associate professionals compared to other employers within the Real Estate industry (3.8 stars).

Reviews by job title

126 reviews
4.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Incredibly nice coworkers. You mostly receive fast responses from everyone.

Cons

Direct supervisors can be a bit hands off due to being overworked.

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FirstService Residential Response
8mo
Thank you for taking a few minutes to share your positive experience with us! - Emily, Global Director of Talent Acquisition
5.0
Aug 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong Core Values The company genuinely lives by its values—like Do What’s Right and Be Genuinely Helpful. These guide everyday decisions and interactions, creating a culture of integrity and service. Supportive Team Environment Colleagues are collaborative and respectful. There’s a real sense of camaraderie, and people are willing to help each other succeed. Leadership That Listens Managers are approachable and open to feedback. You’re encouraged to share ideas and take initiative, which makes you feel valued. Opportunities for Growth Whether you're looking to move up or expand your skill set, there are clear paths for development. Training and mentorship are available, and good work is recognized. Community Impact The work directly affects the quality of life in residential communities. If you care about making a difference, this role offers meaningful opportunities to do so. Stability and Reputation As a large and well-established company, FirstService Residential offers job security and a solid reputation in the industry. Employee Referrals Are Valued The company actively encourages referrals and appreciates when employees bring in great talent—showing they trust and value your judgment.

Cons

Fast-Paced Environment - Not for Everyone The workload can be heavy, especially during peak seasons or when managing multiple communities. It requires strong time management and resilience.

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FirstService Residential Response
10mo
Thank you so much for taking time to leave us a review! We are happy to hear that you are enjoying your time with us and hope your expierence here continues to be amazing! - Emily, Global Director of Talent Acquisition
4.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

9-5 for the most part

Cons

Workload, entitled client, slow central support

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FirstService Residential Response
1y
Thank you for your feedback. We’re glad you appreciate the mostly consistent 9-5 schedule. We also hear your concerns about workload, challenging clients, and the pace of central support. These are areas we are actively working to improve to better support our team. We appreciate your input as it helps us grow. - Kaitlin Buccheri, Communications and Engagement Manager
Viewing 7 - 9 of 126 Reviews

Glassdoor has 2,438 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.