Is Firstsource Solutions a good company to work for as a Associate Director?

Associate Director professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Director Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate Director interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate Director employees well?

Associate Director professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 16 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Associate Director salaries at Firstsource Solutions.

How happy are Associate Director professionals working at Firstsource Solutions?

90% of Associate Director employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Associate Director professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Associate Director reviews

3.8

90% would recommend to a friend

(16 total reviews)

Ritesh Idnani

94% approve of CEO

59% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Director employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Associate Director professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate Director professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews

5.0

Jan 22, 2025

A Great Place to work and grow

Associate director

Recommend

CEO approval

Business Outlook

Pros

Humble Leadership, Great Colleagues and Good Work Life Balance

Cons

Improve IT Infra and Office Ambience. Need large conference hall and better Wi Fi connectivity to boost any where work inside office aspect.

Firstsource Solutions Response

1y

We are proud to have humble leadership and a team of great colleagues that contribute to a positive and collaborative work environment. We believe that work-life balance is crucial for employee well-being, and we strive to maintain that balance for our team. We appreciate the constructive feedback regarding IT infrastructure and office amenities. We understand the importance of having a well-equipped workspace that supports efficient work, especially when it comes to connectivity and the overall office ambiance. We're continuously working on improving these aspects to ensure that employees can work seamlessly and comfortably, whether in the office or remotely.

4.0

Aug 29, 2024

Forced review by glassdoor

Associate director

Recommend

CEO approval

Business Outlook

Pros

The staff you work with are all very passionate

Cons

The wages are not reflective of the industry

Firstsource Solutions Response

1y

"Thank you for sharing your thoughts on your experience working with us. It's great to hear that you appreciate the passion of your colleagues. We're proud to have such a dedicated team. We also take your feedback regarding wages seriously. We're always looking for ways to make sure our compensation packages are competitive within the industry. We value your input and are committed to providing a positive work environment for all our colleagues.

4.0

May 13, 2024

Career at FSL

Associate director

Recommend

CEO approval

Business Outlook

Pros

Alot of learning Positive atmosphere Strong Leadership

Cons

Salary Notice Period Employee engagement

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It’s great to hear that you found the learning opportunities, positive atmosphere, and strong leadership valuable. We understand the importance of increasing employee engagement and recognizing high performance. We are committed to improving our performance evaluation process and ensuring that all user feedback is considered before introducing new tools.

Viewing 7 - 9 of 16 Reviews

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