Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews

4.0

May 8, 2025

My first Journey

Associate

Recommend

CEO approval

Business Outlook

Pros

My growth management team provided a valuable opportunity that significantly advanced my personal and professional development.

Cons

Improvements are needed in the workspace bay to enhance efficiency and comfort.

Firstsource Solutions Response

1y

Thank you for sharing your feedback! It’s wonderful to hear that the growth management team has positively contributed to your personal and professional development. We also appreciate your candid note about the workspace bay and understand the importance of a comfortable and efficient environment. We encourage you to connect with HR to discuss specific improvements,

4.0

Mar 19, 2025

Experience at FirstSource

Associate

Recommend

CEO approval

Business Outlook

Pros

*The people here are kind and polite, creating a welcoming work environment. *The company promotes a good work-life balance and a peaceful atmosphere. *The projects are engaging, and the flexibility allows you to set your own schedule and work at your own pace, offering great potential for learning and growth. *Great opportunities for freshers.

Cons

Nothing so far Great Thank you!!

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the welcoming work environment, work-life balance, and growth opportunities at Firstsource. We continuously strive to provide engaging projects and a supportive atmosphere for all employees.

1.0

Mar 17, 2025

Salary

Associate

Recommend

CEO approval

Business Outlook

Pros

Good traning is brief. Rude trainer

Cons

Shift time bad night shift

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you found the training informative. We continuously work on enhancing our training programs to ensure a supportive and effective learning environment. Shift timings are structured to meet business requirements, but we appreciate your input and will consider ways to improve employee support.

Viewing 16 - 18 of 66 Reviews

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