Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews

3.0

Jan 24, 2025

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Good and work life balance company

Cons

No salary for people. Please improve

Firstsource Solutions Response

1y

Thank you for your feedback, We are committed to maintaining a healthy work-life balance for our employees and are pleased that this aspect of our company is appreciated. We understand that fair compensation is essential for employee satisfaction and motivation, and we continually strive to align our pay structures with industry standards to ensure that employees feel valued for their work. Compensation structures, including annual bonuses and incentives, are aligned with company standards and industry benchmarks to ensure fairness and competitiveness. We continually assess our compensation policies to recognize and reward the contributions of our employees effectively.

4.0

Oct 14, 2024

..

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive environment with growth opportunities.

Cons

Occasional communication gaps between teams.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are proud to offer a supportive environment that prioritizes growth opportunities for all our employees. We believe that fostering a culture of collaboration and encouragement is essential for both individual and organizational success. Effective communication is crucial for collaboration and achieving our collective goals, and we understand that when it falters, it can impact productivity and morale.

3.0

Jun 8, 2024

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Over all good ,good team members

Cons

No job security,full job pressure

Firstsource Solutions Response

1y

Thank you for your feedback. We appreciate hearing that you find the team members supportive and the overall experience positive. We understand that job security and managing job pressure are crucial concerns. We are committed to addressing these issues and improving job security and support systems.

Viewing 19 - 21 of 66 Reviews

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