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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
3.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

No Pros as of now

Cons

Managers should improve in their behaviour

avatar
Firstsource Solutions Response
4y
Thanks for writing in. We regret to hear that your experience is not reflective of the supportive work environment that we strive to provide for our employees. Providing an enabling work environment to Firstsourcers is extremely important to us and we are continuously striving to make it better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace. Please write to your HR Manager about your specific concerns. We will be happy to reach out to support you.
5.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

I met some amazing people, being in that team environment is super helpful when the phone lines are busy. We are all in this together type of feel. I had 2 amazing managers who did everything for our team to be successful and I now use their mgmt style at a different company. Be prepared to be tired after a day of talking on the phones as the job can be tough but also rewarding in certain scenarios. Incentives were always available which always helps.

Cons

Downside to working in FirstSource, I guess money was only living wage but for an entry level position it is to be expected

Viewing 208 - 210 of 319 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.