Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(126 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

Reviews about "Culture"

Return to all reviews

2.0

Feb 13, 2024

Poor management, work style

Junior developer

Recommend

CEO approval

Business Outlook

Pros

Remote work with okay pay.

Cons

Poor management, communication, planning and work style.

Firstsource Solutions Response

2y

Hello! Thank you for sharing your feedback. We are happy to hear your enjoyment of our work from home opportunities as well as our pay scale. We try to promote a culture of work-life balance as well as facilitate duly rewards. We are sorry to hear about your frustration regarding your leadership. Although we aim to encourage all employees to reach out through their HR contact supports to report any grievances, we understand if this was not seemingly available to you and will take this feedback into consideration when reviewing how we gather feedback in the future. Thank you again!

1.0

Feb 6, 2024

Experience

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

My direct supervisor was my saving grace as he was my training class' biggest advocate the entire time we were employed with the company. He is the only reason I lasted the entire year. Happy to have moved on to something else.

Cons

I worked at FirstSource Solutions for a year as a technical support representative within their Hargray Cable project. Extremely outdated software/tools made my job almost impossible to do as these tools would often malfunction. Poor upper management with bad attitudes caused extremely low morale, which affected my own will to perform to the best of my ability.

Firstsource Solutions Response

2y

Thank you for your response! We are glad to hear that your training experience gave you joy in your time with the organization as we strive to achieve a welcoming and engaging start to the organization for all new employees. We are sorry to hear of your experience within your vertical. As we are regularly assessing and correcting our tactics surrounding the comfort and security of our Firstsourcers within their employee lifecycle, your feedback will be helpful in our efforts. Thank you again for your thoughts.

5.0

Feb 6, 2024

Stable

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Great company. Very employee friendly and great communication.

Cons

Some of the clients that they contract with will drive you insane.

Firstsource Solutions Response

2y

Thank you for your response. It is great to hear that your experience as an employee at our organization was pleasant and engaging. We try to foster an environment of positivity to ensure a sense of community and accountability for all employees. We understand your concern as well and do everything we can to ensure the mental wellness of our employees while facing challenges at work. We will take your feedback into consideration as we develop our company and company relations moving forward. Thank you again!

Viewing 28 - 30 of 126 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Systems Integration Developer

United States

View job

Client Service Representative