Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(126 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

Reviews about "Culture"

Return to all reviews

4.0

Nov 16, 2023

Great Opportunity, Position Not For Everyone

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Strong Leadership Team Promotes Within Friendly Team Atmosphere Scheduling Flexibility

Cons

Training Process Needs Attention Workload Is Overwhelming Hospital Staff Is Unwelcoming

Firstsource Solutions Response

2y

Hello! Thank you for sharing your insights. We're glad to learn that you appreciated our strong leadership team, internal promotion opportunities, friendly team atmosphere, and flexible scheduling as it reaffirms our commitment to fostering a positive work environment. We are grateful to hear your observations regarding the training process, workload, and staff dynamics at your location. Insight like yours plays a valuable part of our ongoing efforts to assess and improve our practices, ensuring a positive experience for all team members. Thank you again for your feedback.

2.0

Nov 16, 2023

First source review

Patient access representative

Recommend

CEO approval

Business Outlook

Pros

The independence of the job

Cons

They pay rate is low

Firstsource Solutions Response

2y

Hello! Thank you for sharing your feedback. We're pleased to hear that you valued the independence provided in your role; autonomy is a key aspect we aim to offer to our team members. Your positive recognition of this aspect is appreciated and aligns with our commitment to providing a supportive work environment. We appreciate your feedback surrounding compensation and management. Your insights are important as we continuously assess and refine our practices to ensure a fair and positive experience for our team members. We understand the significance of competitive compensation and effective management, and your feedback contributes to our ongoing efforts to enhance these aspects. Thank you again for your insight.

4.0

Nov 9, 2023

no micro managing

State advocate

Recommend

CEO approval

Business Outlook

Pros

freedom to manage your own work load as you see fit, flex time

Cons

random bonuses, no set time frame for pay raises, get an IOU when its time to be compensated for hitting the numbers they set for the entire group. put in for 2 work from home internal positions and turned down, no upward or lateral mobility

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We prioritize empowering our employees with the freedom to manage their workloads autonomously, promoting a healthy work-life balance through flexible scheduling. Recognizing exceptional performance with random bonuses and allowing flexibility in pay raise time frames, ensuring that achievements are duly rewarded. We acknowledge the importance of fostering upward and lateral mobility, and we are committed to reassessing internal mobility processes to provide more opportunities for career

Viewing 31 - 33 of 126 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Post Closing Associate

Customer Service Representative