Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(126 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (126 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

Reviews about "Culture"

Return to all reviews

3.0

Jul 7, 2023

Horrible management

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Met some great coworkers a long the way.

Cons

Biased Management. Not much opportunity for growth

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We take pride in fostering a collaborative culture that encourages open communication, respect, and mutual support among all team members and are happy to hear you experienced it alongside your coworkers. With that, we recognize and appreciate the potential in each employee and strive to eliminate any biases that may hinder professional growth. Embracing diversity, we are firm believers in offering opportunities for growth and advancement, ensuring that each team member can unlock their full potential. We are sorry to hear your concern regarding this and will continue to work with our teams to strengthen a work environment that is exciting and rewarding for all employees.

2.0

May 22, 2023

Lack of communication

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, remote position

Cons

Lack of work and having to clock out when waiting for more work to be assigned and still requiring you to get 40 hours a week, therefore not getting a set schedule. Matrix pay, so you are paid minimal amount per task worked instead of a set hourly wage, so when there is a serious lack of work, you barely make minimum wage.

Firstsource Solutions Response

3y

We are so glad to hear that you appreciated the flexible work schedule as work/life balance is something we want to ensure is not a concern for any employee. Additionally, we appreciate the feedback regarding the consistency of available work. We work to ensure that we have the proper headcount to ensure that everyone has the volume of work required to find piece rate pay rewarding and feedback from employees that have a different experience is invaluable. Thank you for your comments, and best wishes for your future career.

2.0

Mar 30, 2023

Only work here if desperate

Outbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Fortnightly Pay No weekends Paid lunch

Cons

Repetitive High workload Lack of training Minimum wage Long hours No flexibility Lack of progression Unattainable KPIs Upskilling to a new job area which you are not told about during the interview process Faulty equipment Problems with payroll High staff turnover Appalling diversity, all managers/team leaders seem to be White Male/Females who only promote there friends

Viewing 40 - 42 of 126 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative