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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(126 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Reviews by job title

126 reviews

Reviews about "Culture"

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2.0
Apr 26, 2017

Claims Examiner

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flex time outside of core hours of 10 am to 6 pm - casual dress most days

Cons

Constant changes in procedure, inconsistent communication between management and staff (unwillingness to put expectations and procedure changes in writing), paid piece rate which results in some employees padding their pay. "Pay per performance" means as long as an employee makes within a certain range (lower the better) everything is good, but once you're proficient the matrix will be lowered and your pay is cut.

3.0
Jan 18, 2017

Medical collector

Recommend
CEO approval
Business Outlook

Pros

Good benefits and flexible schedules

Cons

Higher ups had no respect for employees needs.

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Firstsource Solutions Response
9y
Thank you for leaving us your review. Your feedback helps us to make Firstsource a better place to work. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.
1.0
Jan 11, 2017

No dont do it waste of time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

co workers good to work with

Cons

Horrible. This company is a vendor ( india owned and india upper management, CEO is white guy but totally clueless and obvious figurehead) for mortgage companies that out source various functions. Freedom Mortgage, Pac Union and North star that the company represents. Total disarray. Working with offshore co-workers is challenging more often than not. Calling customer to get documents. Borrowers think its a scam and zero credibility then. Company gives little incentives to make employees want to stay and there are 1-2 people leaving (quitting or getting fired) weekly at this point due to the lack of job stability and totally unhealthy work environment. Company creates a culture in which they motivate employees strictly through fear and threats. Several management changes and cultural shifts. Unorganized and fly by seat of pants kind of company. PTO never granted, poor management (big time cliche-smoking crew), poor benefits ( get rid of you at 90 days so they don't have to pay any), no room for advancement You are just a number there for loans processed. You have no name or face. You are just a money maker for them. YOU can change the name from first source, isgn, isgn solutions or whatever new name you come up with. The same way of doing things wont create a new result. a same ol' result here. ***** FAIL *****

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. I am sorry to hear that your time with Firstsource has not been a good one. That was truly not our intention. We are proud that the vast majority of our staff (in all areas of the business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can learn and improve the way we work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.
Viewing 88 - 90 of 126 Reviews

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