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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,262 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Apr 17, 2017

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you can sell you'll be rewarded.

      Cons

      Promoting telemarketers to management just because they can sell can lead to wrong people making decisions.

      1.0
      Apr 13, 2017

      Avoid

      Student loan collector
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty decent base pay, no weekends, somewhat lenient attendance policy, generally very easy work to get done, occasional food trucks or other lunch options

      Cons

      Absolutely horrendous management, took away ability to make your own schedule after many people started the job needing that flexibility, policies constantly changing that make no sense, no opportunity for bonus or other pay increase, takes a year to get any vacation time, fired several people for no good reason.

      1.0
      Apr 10, 2017

      Would give it half a star if it were possible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This job will definitely give you call center experience which is a plus.

      Cons

      So many cons. All but maybe two of the supervisors sit around and get paid to do nothing except micromanage and braid hair (literally, watched a supervisor braid another supervisor's hair while there were tons of hands up in the air waiting to have questions answered). The HR department is a joke. She is literally there to appease upper management. No support for agents. Pay doesn't compensate for the work done.

      Viewing 130 - 132 of 4,262 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.