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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Aug 10, 2017

Lower Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You work a day shift for 8 hours, and have weekends off.

Cons

Management treating you like a number is just business, but being incompentent for your position is unacceptable. HR playing the game of silencing the bullied instead of the bully. Upper management promoting based off of friendship instead of quality. Blaming numbers on employees and firing them instead of blaming the unqualified leads and supervisor. Demoting individuals based off of rumors and will ignore the true data. Your job will never be secure. My personal scenerio, changes were coming and people did not like that I was the only person safe especially since I didn't fit the friend bill. The leads who were not safe started tracking my time, when I went to the restroom, when I went outside to make a call. I would have not minded if these individuals were not lower class and were fully capable of attacking me in the work place. I presented this to HR and the harrassment increased until one of them did attack me. Luckily that conversation with HR was fully recorded for we were in an authorized phone area. I jad to get proof because at this point my mother, director of another company, had never witnessed something do crazy, so I was able to playback the whole conversation for her to hear HR admit to making it worse for she severly unqualified for the position. My mother wanted to initiate a law suit due to this, and I decided against it for it is hard to find a new job once you sue your old one. Now its pay day and they shorted my check, one last game to play. Do not work here, because this easily could be you. After all the drama and headache, actual jobs look at this as the McDonalds of office work. Not worth any of it.

3.0
Jun 27, 2017

HR Recruiter

Recommend
CEO approval
Business Outlook

Pros

They are finally starting to get people in place that are trying to improve the working environment there. Working towards making employees feel appreciated thanks to the HR Director. Benefits are good. Nice working location, close to food, shopping, etc.

Cons

Turnover, some processes need updating and pay for some positions could be better.

2.0
Jun 20, 2017

Claims Examiner/Auditor/Trainer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible work schedule is the primary benefit. And just recently added more remote work from jobs. - Ability to work on holidays to receive holiday pay & claim pay - Sometimes offer overtime. Usually mandatory OT, but occasional optional OT

Cons

- No room for advancement - High turnover - Many moths thru out the year of no work, or low work volumes. - Inconsisent pay check. You never really know how much check will be each pay period due to inconsistent work volume. - Low matrix pay, sometimes hard audit results that effect your pay scale. - Poor management and they do not want to hear about your changes or suggestions for improvement. -ALL locations suffer from favoritism. You will only be prompted if you are liked within management. So means you must kiss butt to move up. It does not go by your education level or skill level. Even if you have a college degree. They don't care.

Viewing 127 - 129 of 4,262 Reviews

Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.