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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,262 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Mar 18, 2017

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly co workers with many of connections with all types.

      Cons

      Benefits are horrible, chance to further your career is minimal, would only use this company to get experience of being in a call center environment.

      3.0
      Feb 6, 2017

      Good first job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      customer service experience Depending on the contract, there is the ability to learn more about insurance coverage. Good place to start out with little to no former work experience

      Cons

      Most of the managers aren't focused on helping out their CSRs - there were only 1 or 2 supervisors that were genuinely helpful.

      avatar
      Firstsource Solutions Response
      9y
      We would like to thank you for taking the time to write this review. We are happy to hear that you have experienced the some of the positive attributes that our company has to offer. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. We would like to wish you all the best in your future endeavours.
      3.0
      Feb 1, 2017

      Claim Examiner

      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, weekends off, paid holidays off. Some employees are friendly.

      Cons

      Matrix pay is a scam, not enough training, supervisors play favorites. Had a supervisor keep her favorites while the rest of us were moved to another department.let emphasize that there needs to be more training.Even if it means a month instead of 2 weeks

      avatar
      Firstsource Solutions Response
      9y
      Thank you for taking the time to leave us your review. We are happy to hear that you have experienced multiple positive attributes that our company has to offer. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. Please feel free to get in touch with us and give us the chance to change your perception. We would like to wish you all the best in your future endeavours.
      Viewing 133 - 135 of 4,262 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.