Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Jan 12, 2017

Unrealistic Expectations

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

My co-workers were great. Always friendly and there to help if you needed it. Also I loved the hours. First shift was 6am to 2:30. I still had the whole day ahead of me to get things done.

Cons

There production standards were unrealistic. Managements only concern was production and the bottom line. They had no concern for their employees and treated them like slave workers. You would always get talked to or given the "stink eye" just for taking a couple of moments to stretch or rub your eyes because you are sitting and staring at a computer screen for 8 hours. Like I said no consideration for the employees who were busting their butt and getting the work done. If you didn't conform, you got thrown away like yesterday's garbage.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience during the time that you spent with us. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every member of our team. We are taking your feedback on board and addressing the places we missed in delivering a great work experience for you. We would like to wish you all the best in your future endeavours.

2.0

Apr 25, 2016

"Favoritism, UnderPay, Lack of Education"

Patient account representative

Recommend

CEO approval

Business Outlook

Pros

Pros Pay is decent for the most part than other paying companies but the percentage raise is insane. Across the board, as they state, raises have been cut off to a .05. Our office is a ghost town... A lot of layoffs, resigning, and No Promises kept!

Cons

Favoritism is a problem at our Miami location! Hard real workers are treated poorly and not given the opportunity of equal back to back 2 days off in a row. Days off are separated. Under-educated / barely working employees given top quality care and are favored than those who are educated and working hard... Promises from upper management are voiced but never rendered. Manager has her right hand person that covers for her at all angles, gives her priority employee care than others at hand. Holidays are worked for on one half of hospitals while the other half has them officially off all year round. Scheduled hours are changed for all except one employee having the best hourly schedule just because... Manager/ supervisor favor some, than others. Lies, lies, lies.... Definitely not an Equal Opportunity Environment.

1.0

Mar 19, 2016

Didn't even make it out of training!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people were nice, the building was clean and neat

Cons

Ridiculously unorganized. Trainers had very little knowledge and did not know what they were doing.

Viewing 136 - 138 of 4,262 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Post Closing Associate

Sr. Provider Enrollment Specialist

United States

View job

Customer Service Representative