Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,262 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Apr 20, 2026

Excellent work place

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Friendly environment and helpful colleagues. Supportive management and learning opportunities.

Cons

Salary is lower kindly review salary structure. Benefits and incentive could be better.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the friendly work environment, supportive colleagues and management, along with the learning opportunities provided. Regarding compensation and benefits, we understand your concern. Salary and incentive structures are aligned with company standards and performance frameworks

5.0

Apr 20, 2026

About Firstsource

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I feel it's a good starting company to gain experience and grow.

Cons

I don't feel any cons.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you see this as a good starting point to gain experience and grow professionally.

5.0

Apr 20, 2026

Regarding pros and cons behind my performance throughout first source.

Apprentice

Recommend

CEO approval

Business Outlook

Pros

after joining into FS, I have gained more knowledge and improved problem solving and communication.

Cons

all good, employees are good and better experience to growth more in future.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that joining FS has helped you gain knowledge and improve your problem-solving and communication skills.

Viewing 163 - 165 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative