Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 278 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 97 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 183 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Managers have been sacked for inappropriate behaviour ." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

2.0

Jan 21, 2021

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very Good place to work In

Cons

Very very sad management needed change

5.0

Jan 15, 2021

Good place to work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

work life balance and staff engagement

Cons

The salary could be better compared to competitors

5.0

Jan 6, 2021

Good and supportive environment.

Csa

Recommend

CEO approval

Business Outlook

Pros

Support and timing with corporations.

Cons

Taking maximam calls and resolve impossible query of the customer.

Viewing 220 - 222 of 278 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. CSA reviews

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Good place to work

Good and supportive environment.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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