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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews
4.0
Aug 13, 2020

Good

Recommend
CEO approval
Business Outlook

Pros

Sales is good money here

Cons

Basic salary is very less

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Firstsource Solutions Response
5y
Thank you for sharing your feedback. We are glad to know that you recommend us as an employer. Human Resources team conducts a periodic external benchmarking study to ensure that our compensation levels are on par with industry standards. However, we take your feedback sincerely and will do our best to improve.
3.0
Aug 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Good team mates Supportive HR Free Sky Free parking

Cons

Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

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Firstsource Solutions Response
5y
Thank you for providing your feedback and also for your more than eight years of service with us. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We encourage all our employees to give us feedback at all stages of employment, through the HR teams, Employee surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experience back through these channels while employed with us, and we wish you the best on your future endeavours.
4.0
Jul 27, 2020

Dilligent

Recommend
CEO approval
Business Outlook

Pros

Great environment and lovely growth opportunities

Cons

It all stops at a point, where you aren't paid enough for the work you do

avatar
Firstsource Solutions Response
5y
Thank you for your feedback and we are glad to know that you recommend us as an employer. People centricity is one of our core values that is inclusive of providing good work environment and fair growth opportunities. We appreciate that your positive feedback is reflective of the same. Human Resources team conducts periodic external benchmarking study to ensure that our compensation levels are on par with industry standards. However, we take your feedback sincerely and will do our best to improve.
Viewing 235 - 237 of 278 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.