Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

2.0

May 17, 2020

Absolutely soul destroying

Csa

Recommend

CEO approval

Business Outlook

Pros

Double time paid for overtime

Cons

Horrible customers who speak to you like dirt, no support from managers, very clicky staff, horrible unapproachable ops manager

Firstsource Solutions Response

6y

Thanks for writing in! We are sorry to hear that you had some negative experiences while working with us. People centricity is one of our key values and that's inclusive of providing a helpful and supportive work environment for all our employees and rewarding their performance. We encourage our employees to give us feedback in all stages of their employment with us either through HR team or our Employee Surveys, so that we can continue to improve our employee experience.

1.0

Jan 7, 2020

Worst experience

Csa

Recommend

CEO approval

Business Outlook

Pros

I worked more then 6 months in this worst company, I never ever suggest to join this company it's worst company I have ever seen in my life. All senior employee in the particular process are buckets to the TLs more politics they don't no how to manage the teams , I don't no why senior people are begging to stay there for less salary, if you want to survive there you hve to keep buckets to the TLs and they don't hve any standard in there environment.. All are buckets they will you treat you like slaves

Cons

More politics TLs are dominating Less salary More bucket people All are fake

5.0

Nov 9, 2019

..

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to start as a fresher

Cons

Slow growth opportunity and less basic salary

Firstsource Solutions Response

6y

We appreciate your honest feedback. It's encouraging to know you recommend us as an employer. As an organization, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We will look into this.

Viewing 238 - 240 of 278 Reviews

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