Is Firstsource Solutions a good company to work for as a Sales Advisor?

Sales Advisor professionals working at Firstsource Solutions have rated their employer with 3.4 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sales Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sales Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sales Advisor employees well?

Sales Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 29 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Sales Advisor salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 122 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Sales Advisor reviews

3.4

54% would recommend to a friend

(29 total reviews)

Ritesh Idnani

59% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

3.3

Culture & values

3.2

Career opportunities

3.1

Senior management

Sales Advisor employees have rated Firstsource Solutions with 3.4 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sales Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

1.0

Feb 27, 2025

Poorly run - HR are incompetent

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Bonus Working from home Good Holidays

Cons

Joke of a HR department All the good team leaders and high end staff and HR members left. Tells you something about the place.

Firstsource Solutions Response

Thank you for your feedback. We're glad to hear that you appreciate the bonus structure, working from home opportunities, and holiday benefits. However, we're sorry to hear about your negative experience with our HR department and the departure of some valued team members. We understand that a strong HR department and experienced staff are vital to maintaining a positive work environment, and we take your comments seriously and continue to review our practices to identify areas where we can improve.

3.0

Oct 22, 2024

Lost sky campaigns

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Bonus was good before loss of campaigns

Cons

They lost a lot of the campaigns

Firstsource Solutions Response

Thank you for sharing your experience. We're glad to hear that you found the bonus structure beneficial during your time with us. We understand that the loss of campaigns can be frustrating and disruptive. The nature of our business means that client needs can change, but we're always working hard to secure new opportunities and ensure stable employment for all our colleagues.

5.0

Sep 19, 2024

Great job

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Best place I've ever worked in, from the job to the people.

Cons

No cons, I enjoyed my time with them. I left because of my own problems with employment

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. It's wonderful when both the job itself and the people you work with make for such a positive experience balance.

Viewing 4 - 6 of 29 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Sales Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poorly run - HR are incompetent

Lost sky campaigns

Great job

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