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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sales Advisor reviews

3.4

54% would recommend to a friend

(29 total reviews)
avatar

Ritesh Idnani

59% approve of CEO

54% positive business outlook

Sales Advisor employees have rated Firstsource Solutions with 3.4 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sales Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

29 reviews
3.0
Nov 22, 2023

Outbound Sales Advisor

Recommend
CEO approval
Business Outlook

Pros

• Uncapped bonus • Depending on your manager, they can be quite flexible with booking holiday dates, moving shifts around etc • Free sky package

Cons

• Micromanagement: everything is tracked and timed. Downtime on system, call lengths, break times, lunch times, hold times on call etc. • Alternating shift patterns meaning sometimes you're finishing late in the evening and working weekends.

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Firstsource Solutions Response
2y
Thank you for sharing your feedback. We're pleased to hear that you appreciate our uncapped bonus program, flexible holiday booking dates, and benefits. However, we apologize if you feel that our management style has been too micromanaging. Our aim is to provide our colleagues with the necessary support and resources to succeed in their roles while also ensuring that we are meeting our business objectives for our clients. We understand that the tracking and timing of various aspects of the job can feel overwhelming, but we believe it helps us provide better service to our customers and optimize our operations. Regarding shift patterns, we understand that alternating shifts can be challenging, but we strive to provide a work-life balance for our employees, so we take your feedback into consideration.
1.0
Oct 10, 2023

Poor

Recommend
CEO approval
Business Outlook

Pros

Easy job but no benefits whatsoever

Cons

Poor pay, treats staff like robots

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Firstsource Solutions Response
2y
Thank you for your feedback. We strive to provide a balanced and fulfilling work experience, offering multiple benefits and competitive pay. We value our colleagues as individuals and strive to provide a supportive and engaging work environment, recognising the importance of work-life balance and understanding the need for competitive compensation and benefits. We appreciate your feedback and are always open to suggestions for improvement.
5.0
Sep 23, 2023

Firstsource

Recommend
CEO approval
Business Outlook

Pros

People are pretty great and you make friends

Cons

The shift patterns are very poor and booking annual leave is difficult

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Firstsource Solutions Response
2y
Thank you for leaving feedback. We're so glad to hear that you got on so well with the people you worked with and that you were able to make friends. Building positive relationships at work is important. We understand that shift patterns and annual leave can be challenging, and we have implemented a new system that makes booking and tracking annual leave simpler and faster.
Viewing 10 - 12 of 29 Reviews

Glassdoor has 4,389 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.