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Five Star Call Centers

Engaged Employer

Five Star Call Centers reviews

2.9

52% would recommend to a friend

(76 total reviews)
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Troy Holt

35% approve of CEO

35% positive business outlook

Five Star Call Centers has an employee rating of 2.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Five Star Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

76 reviews
2.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

- Weekly Pay - Low call volume

Cons

- Training was only a week long - No paid holidays but you’re off - Every absence is treated the same so if your power goes off and you have proof it’s still treated as if you decided to take the day off and it’s not excused. I received a final written warning due to a power outage in my area that lasted for over 7 hours and I provided substantial proof but was told that it’s company policy that every absence is treated the same. It was compared to someone needing to take off due to their child being sick. The difference with those two scenarios is that one employee has no control over their neighborhood power lines and the other employee has control to say that they want to take off no matter what the reason is.

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Five Star Call Centers Response
2y
Thank you for your feedback.
1.0
Jan 30, 2019

Run

Recommend
CEO approval
Business Outlook

Pros

Weekly pay, different campaigns ,24/7

Cons

Your salary is 10.00 hourly no matter the skills or education. Horrible work life blance

3.0
Jul 9, 2025

Not bad

Recommend
CEO approval
Business Outlook

Pros

Usually super low call volume depending on the client you look for. Lots of free time. Its remote and you dont work weekends. No video call meetings ever, evaluations arent done on video or phone either. Super easy.

Cons

if its seasonal, they wont give you an exact day of when its over so you can properly prepare for other employment options. They called me one day in the middle of the work week and told me they dont need me anymore and took me off the schedule. But asked me to come back the following month to help them the first 2 days of the month then the last day of the month because thats when theyd be busy lol Management is hard to get ahold of they. I had to send several emails every time to get a response from my manager.

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Five Star Call Centers Response
1y
We understand the challenges that can come with temporary roles, especially when project timelines and client needs shift. While staffing and hours can fluctuate based on the client’s requirements, we do our best to provide as much notice as possible when changes occur. Unfortunately, there are times when we must respond quickly to client demands, and this can lead to sudden adjustments. We appreciate your feedback on communication—it’s something we continue to work on, and your input helps guide those improvements. Thank you again for being part of the team!
Viewing 4 - 6 of 76 Reviews

Glassdoor has 79 Five Star Call Centers reviews submitted anonymously by Five Star Call Centers employees. Read employee reviews and ratings on Glassdoor to decide if Five Star Call Centers is right for you.