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Five Star Call Centers

Engaged Employer

Five Star Call Centers reviews

2.9

52% would recommend to a friend

(76 total reviews)
avatar

Troy Holt

35% approve of CEO

35% positive business outlook

Five Star Call Centers has an employee rating of 2.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Five Star Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

76 reviews
4.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Great manager Free steaks (got best sales for a month in one of our steak accounts) Understanding with health issues/time off

Cons

Nonstop busy Had accounts added and no training on them

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Five Star Call Centers Response
1y
Thank you for your feedback and nice work on the best sales in a month! We do usually provide training on additional accounts via a trainer or a online learning module. If you are needing additional training please visit with your manager so we can ensure you are taken care of.
1.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Co workers were incredibly nice, weekly pay is also amazing

Cons

Where to begin. The company has constant system issues that you get punished over, no actual supervisors to direct members that aren't happy to so you have to deal with plenty of irate members day in and day out with no real way of helping them other than to tell them 'sorry, you'll get a call in 5 business days' which half of the time does not happen, no real resources or guidance to help you (training was a mere 3 days with no actual practice for the calls) just microsoft teams chat in which no upper management ever responds to you in, if you ever need to call out due to an outage of your own good luck, even if you have proof of it it doesn't matter and will be counted against you. It is a revolving door of a company, people that start one week are gone by the next. This is great as a temporary job but nothing more than that.

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Five Star Call Centers Response
2y
Thank you for your feedback. We do have different training paths and resources available pending the work your are hired to do. If you would like to set up a time to talk more about your experience please reach out to hiring@fivestarcallcenters.com.
2.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote work, not hard work, decent pay

Cons

Training is terrible they do not give you all the information needed to do your job efficiently

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Five Star Call Centers Response
3y
Thank you for the feedback. If you would discuss more details on your training experience please reach out to hiring@fivestarcallcenters.com so we can set up a time.
Viewing 7 - 9 of 76 Reviews

Glassdoor has 79 Five Star Call Centers reviews submitted anonymously by Five Star Call Centers employees. Read employee reviews and ratings on Glassdoor to decide if Five Star Call Centers is right for you.