No Longer Customer Obsessed, rather, Investor & "CV" Obsessed
Pros
All reviews say it, its the people. The people are what make Forrester, Forrester. The people truly care, and bust their butt day in and day out to make Forrester what it historically has been. So many great people here, Forrester really has a collection of people that care about each other and our clients.
Cons
Leadership no longer cares about customer obsession unless its making us money in some way. The intense obsession with "contract value" and forcing our clients to have purchase some type of CV doesn't sound very customer obsessed, and that's because it isn't. Managers are in a position where they cant really say much, so there is no one to vent your frustrations to or share outlook for a better future. If you disagree with management or leadership your questions are routinely ignored or shot down, leading to poor EX. Record growth in 2021 and yet, despite Forrester being on top of the world, leadership decided to change the whole script. New products, formats, and confusing sales processes that made selling convoluted rather than straight forward. We are seeing the real problems these days with those changes, but nothing is being done to rectify. Just more layoffs and the promise that "we know where we are going" but do we really? Forrester's stock is plummeting, good people, amazing people are being laid off or are leaving on their own accord, and nothing is changing, i repeat, NOTHING is changing. Office closures overnight, layoffs cast on to people that are high performing, the forced return to hybrid work after the announcement less than a year ago that we were transitioning to "anywhere work" and were set to be a leader helping pioneer the shift. When our research talks about anywhere work in such a positive light, why shift back? Likely to justify the office spaces we have where even these days very few employees are back in. Like so many others, this used to be a company I could see myself working at for the remainder of my professional career, yet Forrester has done everything in its power the past few years to change my mind. Its to the point where if the company were to look itself in the mirror, the drastic shift from 2021 to now is so astronomical Forrester wouldnt recognize itself. I desperately hope Forrester rights the ship. I want this to be the company it was in 2019-2021. But sadly, I dont believe in the leadership team at this time to bring us back there.
