The interview process was quick. For the first interview, they had me advertise a random product I liked. They had me research forward for the second interview and pitched the company back to them. The third round was a mock sales situation and objection handling. I found it somewhat easy, and they quickly offered me a job. However, I felt pressured to accept the offer due to the short time frame they gave me, and it wasn't clear what I was actually committing to. Honestly, I feel misled about the job description. The training is inadequate (just a few zoom calls to make sure you have the script right), and their quotas are challenging to meet. Their high expectations for sign-ups and little guidance make me feel lost and overwhelmed. I think they realized early on that making 15 sign-ups a week is virtually impossible and lowered their numbers to 5, but even that number is difficult to achieve. I constantly feel like my job is on the line. You essentially work 50 hours a week in a mall and often will have to do work on your days off to meet your quota. Your job is to grab mall patrons and get them to tour the clinic and sign up. Most locations have very little foot traffic, which reflects low sign-up numbers. As others have mentioned, there are no growth opportunities. You don't feel important to the company, which is often suggested during weekly staff meetings. Even the doctors and nurses I work with sometimes feel disrespected by things said by the CEO, such as comparing them to an iPhone and suggesting they want to eventually replace our medical staff with AI. Overall, I feel like this role was a test drive for future products they have planned. I feel worn out by the long hours, unrealistically high quotas, and meager pay. I have little time for anything else. Working in a mall and trying to drag in people all day for sales feels demeaning and somewhat tacky for a company attempting to be "the Apple of healthcare." In conclusion, I think this was a poorly thought-out role that was haphazardly put together to please investors. I don't expect Forward to keep this role much longer, at least at my location. TDLR: you work as a salesperson in a mall for 50 hours a week with very little training. Unrealistic quotas for many locations to live up to and always made to feel like you are about to lose your job. Paid days off but reluctant to take them because of quotas to meet. Mentally and emotionally draining
