When I first started here, I was really excited about the company and the job. You are in charge of your own hours, can take as much time off as you need, and the company mission of creating a healthcare system that didn't rely on insurance was one I could get behind!
Unfortunately, none of that has made this h***hole worth it.
The learning curve for the this job is steep. Training took forever and the training modules are outdated and useless. Everything I learned was from my coworkers.
Corporate will not communicate with you. The CEO and his operations team were INCREDIBLY out of touch and elitist.
MDs all have different expectations for scribes and your performance is often rated on these expectations. It used to be that your hours were based off of these ratings as well, but they've thankfully gotten rid of that because they are extremely understaffed.
Speaking of being understaffed, when trying to tell corporate that we needed more team members after it got to the point of more visits coming in at the same time than scribes being scheduled per shift, we were told that they weren't hiring because they assumed that their current scribe team just didn't want to work.
They have attempted to cut off all communication between the scribe team, for no reason other than a chat channel being "too unstructured." They fired scribes for communicating with their coworkers that they would likely quit soon, after already being GROSSLY understaffed.
To top it all of, when a scribe asked the operations team what they planned to do after firing 4-5 people in one weekend since all of the scribes were already overworked, the CEO himself messaged that scribe and told them that if they were feeling overworked maybe they should work less.
My coworkers were great but at its core this company is the exact opposite of what it claims to be.
