Foundever Technical Support/Customer Service Advisor reviews

3.2

43% would recommend to a friend

(373 total reviews)
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Laurent Uberti

60% approve of CEO

34% positive business outlook

Technical Support/Customer Service Advisor employees have rated Foundever with 3.2 out of 5 stars, based on 373 company reviews on Glassdoor. This indicates that most Technical Support/Customer Service Advisor professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Technical Support/Customer Service Advisor professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

373 reviews
3.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

salary is minimum wage but you get incentives based on performance not micro managed getting support when in doubt or need good holiday and sick pay

Cons

position it is presented as a permanent, however while working with them for 3 years I have been moved between account and been threatened with redundancy at every few months, and then finally made redundant because they decided to employ from Africa to pay a lower rate according to the country's currency. They have no loyalty and treat their employees ad disposable no growing opportunities

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Foundever Response
1y
Thank you for taking the time to share such detailed feedback and for your dedication over the past three to four years. We’re pleased to hear you appreciated aspects of our work environment, including the performance-based incentives, support systems, and benefits like holiday and sick pay. That said, we’re very sorry to hear about your experience regarding role changes, redundancy concerns, and the perception of limited growth opportunities. We understand how unsettling it can be to face uncertainty around job stability, and your comments highlight areas where we can discuss internally. As a global organization, we make operational decisions based on a range of factors — but we recognize that our people are at the heart of what we do, and no one should ever feel disposable. Your feedback has been shared with our leadership and HR teams as we continue to reflect on how we can improve transparency, communication, and employee development across all regions. Thank you again for your time with us. We appreciate your contribution and wish you the very best in your next chapter.
3.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy work for starter all the time

Cons

Kind of busy in work

Viewing 7 - 9 of 373 Reviews

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