Is Foundever a good company to work for as a Technical Support/Customer Service Advisor?

Technical Support/Customer Service Advisor professionals working at Foundever have rated their employer with 3.2 out of 5 stars in 373 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Technical Support/Customer Service Advisor Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Technical Support/Customer Service Advisor interview questions at Foundever .

Does Foundever pay Technical Support/Customer Service Advisor employees well?

Technical Support/Customer Service Advisor professionals rate their compensation and benefits at Foundever with 2.5 out of 5 stars based on 373 anonymously submitted employee reviews. This is 38.7% worse than the company average rating for salary and benefits. Find out more about Technical Support/Customer Service Advisor salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4430) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 660 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 491 reviews)); "Environment is good and Benefits" ((in 456 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 367 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1175 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 790 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "no bonus language (Italian);" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

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Foundever

Foundever Technical Support/Customer Service Advisor reviews

3.2

43% would recommend to a friend

(373 total reviews)

Laurent Uberti

60% approve of CEO

34% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.1

Culture & values

2.7

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

Technical Support/Customer Service Advisor employees have rated Foundever with 3.2 out of 5 stars, based on 373 company reviews on Glassdoor. This indicates that most Technical Support/Customer Service Advisor professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Technical Support/Customer Service Advisor professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

373 reviews

2.0

May 21, 2026

Flexible and remote work, but low pay and no growth

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

flexibility, remote, not much else

Cons

low pay, lack of progression

3.0

Mar 5, 2026

Equipa e TLs excelentes, mas empresa focada apenas em resultados

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

TLs e formadores excelentes que ajudam no desenvolvimento profissional. Equipa motivada e colaborativa, especialmente sob liderança inspiradora. Oportunidade de aprender e crescer em diferentes mercados. Experiências positivas com líderes que se preocupam genuinamente com a equipa. Bons resultados possíveis quando a liderança apoia corretamente a equipa.

Cons

Objetivos muitas vezes impossíveis de alcançar, impactando bónus. Ferramentas de trabalho pouco intuitivas e difíceis de usar. Processo para marcar férias é complicado e sujeito a recusa frequente. Deslocações obrigatórias ao escritório sem compensação de despesas. Foco da empresa em números e resultados, pouca valorização de anos de casa ou desempenho. Aumentos e reconhecimento são raros, mesmo com bons resultados. Contratos deixam sensação de insegurança, com risco de despedimento mesmo com desempenho sólido.

Foundever Response

Thank you for taking the time to share such a thoughtful and detailed review. We're pleased to hear that you've had a positive experience with your Team Leaders, trainers, and colleagues, and that you've found opportunities to learn and grow professionally. It's especially rewarding to know that supportive leadership has had such a positive impact on your experience. We also appreciate your detailed feedback regarding performance targets, recognition, career progression, workplace tools, holiday planning, and office attendance. Input from employees with hands-on experience helps us better understand where we can continue improving our processes and the overall employee experience. Thank you as well for your constructive suggestions. Feedback like yours plays an important role in helping us evolve and strengthen our workplace. We wish you continued success in your journey with Foundever.

1.0

Feb 11, 2026

Avoid this place – Glad to have left

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The best part of the job was definitely the colleagues; I met some really nice, supportive people who made the shifts more bearable. The initial onboarding process was also relatively straightforward.

Cons

Management is completely disorganized and communication is nonexistent. You are stuck on unstable short-term contracts with absolutely no ability to move up in the company. When minimum wage increased, my pay was only raised to match the new legal minimum rather than staying above it; this was a real-term pay cut based on inflation. The general atmosphere is awful, and I am incredibly glad to have left.

Viewing 1 - 3 of 373 Reviews

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Operations Manager - Onsite in Ft. Smith, AR.

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Foundever

Foundever Technical Support/Customer Service Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible and remote work, but low pay and no growth

Equipa e TLs excelentes, mas empresa focada apenas em resultados

Avoid this place – Glad to have left

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