Is Foundever a good company to work for as a Technical Support/Customer Service Advisor?

Technical Support/Customer Service Advisor professionals working at Foundever have rated their employer with 3.2 out of 5 stars in 373 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Technical Support/Customer Service Advisor Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Technical Support/Customer Service Advisor interview questions at Foundever .

Does Foundever pay Technical Support/Customer Service Advisor employees well?

Technical Support/Customer Service Advisor professionals rate their compensation and benefits at Foundever with 2.5 out of 5 stars based on 373 anonymously submitted employee reviews. This is 38.7% worse than the company average rating for salary and benefits. Find out more about Technical Support/Customer Service Advisor salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1055 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 668 reviews)); "Benefits are good and fair" ((in 459 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 365 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1174 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 787 reviews)); "Bad managers and too many sections" ((in 244 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 129 reviews))

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Foundever

Foundever Technical Support/Customer Service Advisor reviews

3.2

43% would recommend to a friend

(373 total reviews)

Laurent Uberti

60% approve of CEO

34% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.1

Culture & values

2.7

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

Technical Support/Customer Service Advisor employees have rated Foundever with 3.2 out of 5 stars, based on 373 company reviews on Glassdoor. This indicates that most Technical Support/Customer Service Advisor professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Technical Support/Customer Service Advisor professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

373 reviews

5.0

Aug 29, 2025

Good place to work

Advisor

Recommend

CEO approval

Business Outlook

Pros

Very reliable and great place to work

Cons

None everything is all good as always

5.0

Jun 28, 2025

Great place to start

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

This is a great place to start with little to no experience if you are an immigrant. The culture here is amazing, and the breakfast is thoughtful.

Cons

No phones, no complaint access, so you are stuck with whatever review your manager gives and no room to apply for new roles if your manager does not provide the say so.

Foundever Response

Thank you for sharing your experience with us. We’re pleased to hear that you found Foundever to be a welcoming place to start your journey, especially as an immigrant. We take pride in fostering an inclusive culture and creating small touches, like breakfast, to make our teams feel appreciated. We’re sorry to hear about your concerns regarding feedback processes and internal mobility. Transparency and fair opportunity are important to us, and we are continuously working to improve how we support our employees' growth and ensure fair access to development and new roles. Your feedback is incredibly valuable and has been shared with the relevant teams to help us improve the employee experience. Thank you again for your time with us, and we wish you the best in your future endeavors.

4.0

Jun 21, 2025

Customer service

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Good company, like a school, chill

Cons

I can’t think of any

Viewing 4 - 6 of 373 Reviews

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Foundever Technical Support/Customer Service Advisor reviews

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