FreedomPay reviews

3.1

57% would recommend to a friend

(106 total reviews)

78% positive business outlook

FreedomPay has an employee rating of 3.1 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreedomPay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

106 reviews
3.0
Oct 3, 2017

Long Hours

Recommend
CEO approval
Business Outlook

Pros

When I joined FreedomPay, I remember the CTO explaining the business and thinking, "You route credit card payments, ...oh." It's not SpaceX or Facebook, but FreedomPay makes an otherwise mundane business fun with its enthusiasm. I felt fairly compensated at FreedomPay. The company's President ran with ideas that made the company fun and unique. He opened a cafe where (free of charge) employees can get food and coffee, and not just drip coffee but good stuff -- lattes and espressos. Once I gave my notice, the company brought in several people to handle the work. I think that shows to a company learning from prior experience and trying to do it better.

Cons

I was a DBA with FreedomPay about 3-years. I took the job for the challenge. The company had lost their only DBA a week or so before I joined. The environment needs some TLC. It was going to take a lot of work to get the data tier better positioned for where the company wanted to go; especially on my own. With-in a year, we'd upgraded everything -- versions, editions, security rubric, hosts, etc. It was probably one of the longest years of my professional career. The following two years kept pace. While I had some really cool wins, I had to leave, and I did so for three reasons: First, I was burned out. A month away from marking my third year, I was the firms only DBA. We had one get fired after a month. One left just shy of a year, and another left after a month. Before I left, I was literally begging DBA's to work at FreedomPay. I couldn't even convince the guy I replaced to consider coming back when I chose to leave. 12 hour days were the norm. Weekends were 2 to 8 hours of work regularly. I saw my kids once in a while at meals. A guy in my 30's, I was in and out of the cardiologist office with stress related issues. I took one vacation in my three years at FreedomPay. I was always on-call; ALWAYS. And, no matter how many times I'd say I was at my limit, no one listened until I was handing in my resignation. Second, the politics were unreal. For a 40 person technology group, I've never seen so much back channeling and under cutting. There was one manager who stuck out. I'd watch him scream at his team, and things he'd say about them behind their back were blistering. He was the kind of guy you know is lighting you up as soon as you leave the conference room. That sort of thing gets old quick. Lastly, by the end, I felt I was working at the bottom of my degree and not the top. I was helping folks learn to use source control, purge data in bulk, or explain the basics of high availability. The janitorial work of the DBA world. Since leaving, I've been able to take my skills to a new level. I don't think that would've happened at FreedomPay.

1.0
Aug 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Starting Salary and benefits were decent. Since it was a small company there was room to create some new procedures.

Cons

There were no raises. Whatever salary you came in at, you stayed at until you got fired or quit. I was there for 2 years. It was a horrible climate full of backstabbing and instability. My supervisor said many inappropriate and unprofessional things to me in my time there. Unfortunately there was no HR, so there was no place to take complaints. Management was comprised of massive egos and the turnover rate was like nothing else I have ever seen. Working there was the only time that I know of that I was openly discriminated against by a company for my gender. Again, there was no HR advocate for employees so this behavior was allowed. It was an extremely negative experience.

avatar
FreedomPay Response
8y
We are glad to see, and agree, with the feedback that we have great salaries and benefits at FreedomPay. However, the comment that there are no raises just isn’t true. Quite the opposite, here at FreedomPay we recognize the hard work and dedication of our employees and frequently reward them for their efforts. Another exciting part of working at FreedomPay and mentioned above is the “start-up” mentality that allows for all our employees to contribute new ideas and innovative ways to grow the business. It’s also important to note that FreedomPay has strict policies and guidelines regarding workplace harassment and business code of conduct. As a company experiencing rapid growth and moving very quickly, we recognize that we are not perfect. And while these comments are clearly not reflective of our current environment, we are always striving for improvements and taking real action to be better every day. In fact, in 2017 alone, we have hired our first HR leader, moved into a brand-new state of the art workplace in Philadelphia, and have a company-wide quality commissions bonus plan.
3.0
Jun 19, 2017

Senior Software Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Up and coming company with good chances for advancement

Cons

Far too much pressure. Literally expected to work 24/7

Viewing 94 - 96 of 106 Reviews

Glassdoor has 108 FreedomPay reviews submitted anonymously by FreedomPay employees. Read employee reviews and ratings on Glassdoor to decide if FreedomPay is right for you.