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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Apr 3, 2014

      Fiber customer Support Agent

      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay. Training was pretty good. Pay was the only thing that kept me going

      Cons

      Forced OT. Politics. Nazi like environment coming back from breaks, signing in and out.

      5.0
      Mar 27, 2014

      Great People - Culture - People

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Immediate 20 days PTO and solid Health/Dental - Decent Compensation - 100% US based work force.

      Cons

      Sometimes wonder about upper management decisions regarding process and project direction.

      2.0
      Mar 27, 2014

      Smaller national service provider trying to become national / enterprise grade service provider

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is a strong personality and provides direction for the company. Well respected outside of company as well. Good employees to work with. Many have been with company for 10+ years. Strong community focus with emergency response focus as well. Supportive of hiring veterans and those with disabilities. US based company with employees located through the US.

      Cons

      Compensation for sales professionals is challenging. Ever-changing compensation plans made it difficult. Old telephone company philosophy in some regions. "Chieftain" attitude and over dominant leadership. Pay is not always equivalent to other providers. Drains sales and employee talent as a result. HR management unprofessional in approach and treatment of employees at times. Hard to advance within organization as positions are limited.

      Viewing 2245 - 2247 of 2,500 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.