Staff from Store Manager to Part Time associates are terribly compensated with Store Managers making less than McDonalds cashiers (typically $16/hr)
Constant turnover due to low wages and heavy workloads, part time associates are expected to act as managers at $9.50/hour. When turnover happens, store manager is expected to fill all expected shifts or threatened with termination (despite Texas State Law requiring retail employees to have a minimum of 1, 24 hour period of rest per 7 days of work.
Bonuses are non-existent due to current VP of Sales and VP of Operations who strive to create incentive plans that seem attainable, but are discussed behind closed doors as impossible to “increase sales from staff”
Company refuses lunch breaks and stores outside of low volume mall locations are denied overlap to develop and train associates
Managers are expected to hire and train new associates in 4, 4 hour shifts (16 hours total) before associates are expected to operate and sell with a keyholder interview, many fail due to Store Managers recieving 40 hours or less of new-hire training, or being hired due to friendships with the District Manager
Store Managers that are high performing, designated as HIPOs (HI PerfOrming, HIPO), are threatened with lack of progression if they refuse to move stores over an hour away with significant issues, if they accept the challenge, they will be strung along until they quit and someone in upper management is hired from failing businesses (I.e. RadioShack, GameStop, Conn’s)
Frequently missed paychecks and bonuses (my 3rd week my paycheck was delayed) and countless times overpaid with money being removed from the following paycheck, do not expect your paycheck to be accurate, at times checks are scrubbed to remove overtime to prevent the District Manager from getting in trouble
District Manager was very condescending including saying that specific individuals were the specific reasons he was failing, despite spending most days at home on his laptop and claiming to be at stores, open discusses about not needing to visit stores
Vacations will frequently be denied due to GNC’s failing recruitment department while the District Manager spends weekends at home with phone off. If you put in PTO, no guarantee it will be paid as the company claims it is in violation of their policies and will direct the District Manager and Regional Director to remove payments
Phone scams are prevalent, District Manager is NOT required to respond to problems, especially on weekends, which store managers are required to work, no exception
You may not be allowed to be sick as Store Managers must put on their “business cap” and stand near a trash bin and throw up while completing daily tasks, while the District Manager may take a week off for a cough and then blame HIPO Store Managers for poor performance, specifically saying “It’s your fault my district fell apart”