Gap reviews

3.8

70% would recommend to a friend

(10,068 total reviews)
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Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Sep 2, 2009

Customer Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The customer representatives were very supportive of each other. The 3 managers of the store branch were easy to talk to.

Cons

There were many seasonal/ temporary workers, which made bonding with other employees tricky at times. Early morning shipments helped as a bonding activity.

2.0
Jun 12, 2009
Recommend
CEO approval
Business Outlook

Pros

There weren't many I suppose. One of the best ones was discount: 6 items at 50%/month and unlimited 30% on purchases for you, partner (who could get a discound card of their own) and gifts. There's a lot of cool people working in the company, most of them as other sales associates - who are usually students and foreigners. Made some very good friends in the first store I worked at.

Cons

Depending on the place, the management can be a little racist or unpleasant. Strict scheduling and company policies regarding rosters - which equals rather poor flexibility if you're studying. Professional advance inside the company rather difficult unless you actually offer your soul and blood of your first-born. Average pay.

3.0
Jan 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Staff discount at 50% off is great. If you're a student, flexible hours make it easy to still go to school and work at the same time, great coworkers, fun place in general - good energy.

Cons

Corporate management fip flops on a lot of issues, which makes working on the front line difficult, because the message you give customers one day will inevitably change the next. Expect to work long hours& working over the holidays is mandatory. Depending on your store, management can be largely ineffective and don't always provide the leadership necessary to train new employees - this responsibility often falls to other sales associates. If you don't have a management position, forget about any sort of recognition or compensation (i.e., bonus) for a job well done - your management team will gladly take this on your behalf. Slackers and idiots are kept on staff, which means double the work load for those employees who are actually competent and interested in doing a good job.

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Glassdoor has 10,678 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.