Gap reviews

3.8

70% would recommend to a friend

(10,068 total reviews)
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Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Oct 15, 2008
Recommend
CEO approval
Business Outlook

Pros

They simply have the best benefits package around. Even though they changed their health plan this year to the flexible spending account all the other benefits are great. I've been doing weight watchers and the company actually pays for my meetings to "keep me healthy" as part of our health plan.

Cons

A lot of promotions and special opportunities are reserved for people who are liked more than people who are actually qualified. The first year I worked for the company we had amazing contests for making sales goals, especially around holiday times. Someone I knew won a flat screen tv! But we don't have anything like that anymore.

4.0
Aug 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Great staff and friends and family discounts.... staff get 50% There can also be a really good team atmosphere and it can be very exciting, especially if you are working on a new store opening. Although it had it's heyday in the 90's, it is still quite trendy, although the customers have grown older with it.

Cons

Your face either fits or it doesn't... if it doesn't, they will fire you for discount abuse... Can be very clique' and if your not in the 'it' team you'll end up in the stockroom or doing greeting all the time... or worse, you'll just drop off their computer system and you won't get any hours!

3.0
May 19, 2013
Recommend
CEO approval
Business Outlook

Pros

1- discount is amazing 50% off reg, 10% off sale/clearance at Old Navy and Banana 2- many different positions to learn (cash, merch, sales associate, back stocking/shipment) 3- family-like environment 4- really fun "special project" shifts and overnights 5- employee support program for any traumatic experiences you happen upon while working there 6- You can take shifts at other Gap stores (the store I took shifts at was way better and really respected my work ethic more than my home store) 7- amazing holiday/peak season hours (20-30+)

Cons

1- If you aren't management, then you're on the bottom rung and don't matter 2- the discount policy is RIDICULOUSLY strict (your parents can't even pull out a debit card to pay for your purchase if you use your discount, which is why I was terminated) 3- little to no room for advancement 4- high stress during corporate visits-- I was yelled at in front of customers because I helped them out instead of folding down the front table ahead of a possible visit. The customer proceeded to apologize, tell me that I was an amazing associate, and gave the manager an earful for misconduct 5- floor set changes every two days (new collections for KBM every two weeks) 6- If you take a shift at another store, the GM will rip you a new one 7- If a manager from bigger store wants to "recruit" you because you do great work and need more hours, your GM and him/her will have a shouting match, after which your GM will tell you that s/he would prefer it if you "don't take shifts there anymore" 8- After the holiday season, your hours will drop from 20+ weekly to 4/wk 9- they check to see how often you use your employee discount, and if you spend over a certain amount, they will call you into a meeting with an LP agent and discuss your spending habits (they believe that you may be purchasing items for a friend and making profits or being paid back) 10- Ooooh, you can't switch shifts either, you have to give a few days "notice" along with a written note and reasons as to why you want to switch, then the switch has to be "approved"

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Glassdoor has 10,678 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.