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      GetInsured

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      GetInsured reviews

      3.1

      49% would recommend to a friend

      (280 total reviews)

      Chini Krishnan

      68% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      GetInsured has an employee rating of 3.1 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GetInsured employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      280 reviews
      1.0
      Feb 5, 2025

      Low pay, High stress...

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training team was exceptional and very knowledgeable, but the experience goes downhill fairly quickly once you met your team leads and supervisor on the floor. Some of the few positives are that they are pretty lenient with your attendance and are very understanding about it. You also do get quite some experience here, especially learning about all things healthcare and adhering to HIPAA, so it will look nice on your resume. Also, they provide literally ALL the equipment you'd need and working from home is just always a nice thing. Just be aware, you need your own equipment during training though and while I never had issues with my equipment, a handful do.

      Cons

      You are watched constantly and scored heavily daily. If your scores are low, you get coached and get put on a "watchlist". The thing is that these policies change VERY often and apparently it's always our fault that we're not aware of it even though the updates were not made to the guides they have us use in a timely manner nor have our team leads informed us of them. There's no growth opportunities or raises even though you're told there is. During training, don't even bother with those bonus assignments, they're useless and do not make you more likely to get promoted. It's $14.50 per hour for a regular CSR, which in my opinion, is definitely way too low in comparison to the workload and level of knowledge that is expected of each CSR. Towards the end of December 2024, they fired a ton of people with no warning and even more will be getting let go this February. These people will cut you off like it's nothing.

      avatar
      GetInsured Response
      1y
      Thank you for your review. At GetInsured, we strive to maintain a fair and transparent work environment. Performance monitoring and feedback are standard practices to ensure high-quality service for the millions of people who rely on us for healthcare assistance. Coaching is intended to help employees succeed, and we provide support through training, resources, and leadership guidance. Policy updates are communicated as efficiently as possible, and team leads play a key role in keeping employees informed. We encourage employees to utilize internal communications, team meetings, and their supervisors to stay up to date. If an employee feels they are missing important updates, we welcome them to bring those concerns forward. Regarding growth opportunities, many of our team leads, supervisors, and managers started as CSRs. While training exercises are valuable, promotions are based on performance and business needs. Compensation is set competitively within the industry, with additional incentives available. As for seasonal staffing changes, Open Enrollment requires a temporary workforce to meet peak demand. Once the enrollment period ends, staffing adjustments occur, which is a standard practice across many industries. High-performing employees are considered for permanent roles or invited to return for the next enrollment period. We appreciate feedback and encourage open discussions. If any employee has concerns, we urge them to speak with their manager or HR so we can work toward solutions together.
      2.0
      Dec 30, 2024

      Laid off With No Notice,No Severance, and No Compassion

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      My direct supervisors were wonderful to work with. The pay is somewhat decent. Fellow employees were kind and supportive.

      Cons

      The company laid off at least 200 people with zero notice and showed very little compassion if any. Communication between higher-ups in the company is non-existent, in turn, the lower-level employees are told new information immediately before it is implemented.

      avatar
      GetInsured Response
      1y
      Thank you for sharing your feedback. We truly appreciate when employees and former employees take the time to share their thoughts—it helps us grow as a company. Helping customers enroll in a health plan that fits their needs and budget is at the heart of what we do at GetInsured. Since the Open Enrollment Period is limited, our business naturally follows a seasonal cycle. To meet the higher call center demands during the fall and winter, we rely on a seasonal workforce. Unfortunately, this also means there’s a ramp-down period after enrollment ends. This seasonal nature is common in industries requiring customer service during peak periods. We aim to be transparent with our seasonal agents, ensuring they understand from the start that their roles are contract-based and conclude after Open Enrollment. All seasonal employees in this cycle were provided 60 days' notice about the conclusion of their roles. That said, we’re proud to offer industry-competitive compensation for our seasonal agents, which includes a strong base hourly rate plus commissions. Additionally, high-performing agents are considered for permanent roles depending on company needs. We are incredibly grateful for the hard work and dedication of all our team members, seasonal and permanent alike, in helping consumers navigate their healthcare options. For those transitioning from GetInsured, we thank you for your contributions and wish you all the best in your future endeavors.
      1.0
      Mar 21, 2018

      Shame on You!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and weekly lunch provided

      Cons

      Constantly letting employees go, comp plan changing regularly. The better we did, the more they would raise the bar so you couldn't earn as much in the future. They let almost everyone go in Dec 2017 and hired all new people and paid them much less!

      avatar
      GetInsured Response
      8y
      Thank you for recognizing the great benefits that come with working at GetInsured. Our benefits team works hard to ensure our packages are competitive and good for the team. As far as the cons you listed, GetInsured continues to be a growing business in a changing market. Since the new administration took office, there have been several failed health bills, and there are a lot of open questions as to what the future holds in regards to health insurance in this country. Course corrections are natural and expected during times like these. Workforce reductions are never taken lightly, or executed easily, but in our ever-changing marketplace, we need to continue to make decisions that are best for the company, despite heavy hearts.
      Viewing 19 - 21 of 280 Reviews
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      ReviewsGetInsured reviews

      Glassdoor has 316 GetInsured reviews submitted anonymously by GetInsured employees. Read employee reviews and ratings on Glassdoor to decide if GetInsured is right for you.