Is GitLab a good company to work for as a Support Engineer?

Support Engineer professionals working at GitLab have rated their employer with 4.2 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of GitLab employees being 3.5 out of 5 stars. Search open Support Engineer Jobs at GitLab now and start preparing for your job interview by browsing frequently asked Support Engineer interview questions at GitLab .

Does GitLab pay Support Engineer employees well?

Support Engineer professionals rate their compensation and benefits at GitLab with 4.3 out of 5 stars based on 25 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Support Engineer salaries at GitLab.

How happy are Support Engineer professionals working at GitLab?

80% of Support Engineer employees at GitLab would recommend their employer to a friend. This rating has increased by 51% in the past 12 months. Support Engineer professionals have also rated GitLab with a 4.6 rating for work-life-balance, 3.4 rating for diversity and inclusion, 4.4 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at GitLab?

Account Executive (40) , Support Engineer (29) , Backend Engineer (21) , Software Engineer (18) , Sales (17) , Sales Development Representative (SDR) (17) , Business Development Representative (BDR) (15) , Senior Backend Engineer (14) , Manager (13) , Solutions Architect (13) , Strategic Account Leader (12) , Sales Representative (11) , Engineering Manager (9) , Sales Development Representative (9) , Senior Software Engineer (9)

What are the pros of working at GitLab according to real employee reviews?

"The people are great, GitLab makes a point of hiring good humans and it shows" ((in 70 reviews)); "Good benefits and comp packages." ((in 40 reviews)); "most people are great colleagues" ((in 35 reviews)); "competitive salary compared to other german SDR offers" ((in 26 reviews)); "Great team members" ((in 24 reviews))

What are the cons of working at GitLab according to real employee reviews?

"Significant concerns about decisions from senior leadership." ((in 24 reviews)); "tech is having a tough time now chaotic with changes non stop and no managers for some teams" ((in 15 reviews)); "Limited opportunities for career growth and to work on new projects" ((in 7 reviews)); "Furthermore, there is blatant favoritism within the team, with certain individuals receiving preferential treatment while others are unfairly sidelined." ((in 6 reviews)); "New leadership doesn't have a clue of what to do." ((in 6 reviews))

GitLab Support Engineer reviews

4.2

80% would recommend to a friend

(25 total reviews)

Bill Staples

35% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Support Engineer employees have rated GitLab with 4.2 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Support Engineer professionals have an excellent working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

25 reviews

5.0

Mar 10, 2023

Truly remote with meaningful values.

Support engineer

Recommend

CEO approval

Business Outlook

Pros

GitLab's the only company I've worked at where "what you see is what you get". They really, really do live out their values and seem to genuinely care about work-life balance.

Cons

Full remote is not for everyone. The support engineer role also has on-cal rotations, which can be huge source or stress for those not used to that.

GitLab Response

3y

We greatly appreciate you taking the time to leave this review. It's great to hear that you’ve had such a positive experience working at GitLab and that you have seen our values come to life in your work.

5.0

May 25, 2022

Fantastic place to work

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Flexibility Autonomy Excellent salary Full of lovely people

Cons

Not many opportunities to meet with team members if you are very remote. Work from home lifestyle is not for everyone (it certainly is for me though).

5.0

Feb 6, 2022

A Growing, All-Remote Organisation

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Extensive belief from all levels to supporting the "all-remote" work style, including a strong focus on work-life balance.

Cons

All-remote can lead to a longer onboarding than you would normally expect (but GitLab does support you through this process).

Viewing 10 - 12 of 25 Reviews

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Truly remote with meaningful values.

Fantastic place to work

A Growing, All-Remote Organisation

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