GitLab Support Engineer reviews

4.2

80% would recommend to a friend

(25 total reviews)

Bill Staples

35% approve of CEO

64% positive business outlook

Support Engineer employees have rated GitLab with 4.2 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Support Engineer professionals have an excellent working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

25 reviews
5.0
Apr 5, 2019
Recommend
CEO approval
Business Outlook

Pros

This company's leadership is the stuff. My boss made me feel empowered from day 1. He basically gave me a platform where I could learn at my own pace, practice the skills required for my role, and contribute to my team's growth. My boss showed he was confident in my skills, and I felt confident diving into the "harder" tasks within a few weeks. Lunch breaks at my old jobs meant eating at my desk because my bosses rewarded that. My lunch breaks now mean walking my dog, calling my parents, folding laundry or just, ye know, eating away from the desk. Honestly, I couldn't be more grateful to work for a company that: 1) Enables me to see my family more than once a year 2) Empowers me to grow as an engineer 3) Takes diversity seriously(being a chick and person of color in the Bay Area; I can instantly recognize companies that take diversity seriously, and those that are just following a trend) 4)Promotes self care(from needing a short walk to therapy and drs appointments) I've heard of people getting kicked out of meetings because it's a holiday where they live and "what are you doing working on a holiday and not spending time with your family"? As soon as I was introduced as the new employee, people started scheduling short informal calls that we call coffee chats. Tell me that's not welcoming as heck?? Anyway, my team is chill, we all help each other out, and we all learn from each other. Egos stay at the door, and come back when the workday is done and you're showing off your backflip at the park(that's right, you get to practice your back flips at the park because when you get off work, it's still bright outside) Mic drop.

Cons

I wouldn't consider this a con, but just a heads up for those who are considering working remotely for the first time. You are no longer getting exposed to the sun from (long) commutes to work, so make sure you're taking care of yourself by taking breaks, walks, being mindful of whether you've been sitting for to long etc. I guess I wish we had some sort of fitness incentive

avatar
GitLab Response
7y
We love hearing stories about the flexibility that remote work has brought back into our team members' lives -- thank you so much for sharing yours. You also bring up a great point about the importance of making time for self-care and other tactics to avoid burnout. We're gathering tips and tricks for remote work on this page, and encourage everyone to contribute to it: https://about.gitlab.com/company/culture/all-remote/tips/
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Glassdoor has 805 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.