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Granite Telecommunications

Engaged Employer

Granite Telecommunications reviews

3.0

45% would recommend to a friend

(1,405 total reviews)
avatar

Rob Hale Jr.

59% approve of CEO

45% positive business outlook

Granite Telecommunications has an employee rating of 3.0 out of 5 stars, based on 1,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Granite Telecommunications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers & In office gym

Cons

Micro management Bad turnover rate No room for growth Low pay No promotions or bonuses Do not listen to customers or employees Bad training No consistency Don’t follow protocol

avatar
Granite Telecommunications Response
2y
Thank you for taking the time to share your feedback about your experience at our company. We truly value your input and take all comments seriously as we continuously strive to improve our workplace environment. It's fantastic to hear that you enjoyed the camaraderie among your coworkers and the convenience of our in-office gym. However, we are deeply concerned to learn about your negative experiences with aspects of our management structure and workplace culture. Micro-management and a high turnover rate are issues we take seriously. We understand the importance of fostering autonomy and trust among our team members, and we are committed to re-evaluating our management approach to ensure that it aligns with our values of respect and empowerment. We also recognize the importance of opportunities for growth and fair compensation. It is disheartening to hear that you felt there was limited room for advancement and that compensation was not reflective of your contributions. We are dedicated to reviewing our career development programs and compensation structures to better support the professional growth and financial well-being of our employees. Your feedback regarding our training programs and adherence to protocols is invaluable. We are committed to providing comprehensive training and support to all employees and ensuring consistency in our processes. We will take your comments into consideration as we work to enhance our training programs and reinforce adherence to protocols. Additionally, your mention of customer and employee feedback is concerning. We are committed to listening to and addressing the needs and concerns of both our customers and our employees. We will review our feedback mechanisms to ensure that they are effective in capturing and addressing feedback in a timely manner. Once again, we appreciate your feedback and apologize for any negative experiences you may have had. Your comments will be shared with our leadership team as we work to make improvements and create a more positive and supportive work environment for all employees. If you would like to provide further details or suggestions, we would welcome the opportunity to discuss them with you. Thank you for your valuable input.
1.0
Nov 11, 2023

Going in the wrong direction

Recommend
CEO approval
Business Outlook

Pros

The benefits package is adequate There is a free gym

Cons

This company lies to all its employees and takes advantage of all it's good will. Raises are always late. There is no clear path to progress. They don't understand the products that are being sold and are making poor investments. The work environment is toxic and the company likes to promote the worse personalities for management.

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Granite Telecommunications Response
2y
Thank you for taking the time to review your time working here at Granite. We are disappointed to hear of your experiences and appreciate the feedback you have given. Although we always try to give our teammates the best advice, resources, and more, unfortunately some circumstances we cannot be certain about or able to predict. If you would like to speak with a member of our Talent Management team, please do not hesitate to contact them at TalentManagement@granitenet.com
1.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Great employees and diversity! !

Cons

-Low Pay!!!!! The company is so focused on the sales Dept. they forget the teams that actually do the work! I understand sales may bring in an opportunity, but it is Premiers who executes, maintains, and builds the book of business. However Sales is paid top dollar as well as given commissions. You can go to any other company and get what a senior premier rep makes, as base pay. -New processes are rolled out constantly with out testing prior and proper training to reps. Which leads to issues with order processes and escalations. - Bonuses are not fairly reviewed. Your bonus is deducted by a third if a customer rates you lower than a 8. Doesn't even have to be about something in your control. If the customers service was down, and repair did not respond fast enough, guess what, you get a low rating and your bonus is gone! -Management sucks! if something goes wrong and you went through all the processes of escalation, YOU will still be at fault as the premier rep.

avatar
Granite Telecommunications Response
2y
Thank you for taking the time to review your time working here at Granite. We are disappointed to hear of your experiences and appreciate the feedback you have given. Although we always try to give our teammates the best advice, resources, and more, unfortunately some circumstances we cannot be certain about or able to predict. If you would like to speak with a member of our Talent Management team, please do not hesitate to contact them at TalentManagement@granitenet.com
Viewing 184 - 186 of 1,405 Reviews

Glassdoor has 1,563 Granite Telecommunications reviews submitted anonymously by Granite Telecommunications employees. Read employee reviews and ratings on Glassdoor to decide if Granite Telecommunications is right for you.