Groupon reviews

-Career advancement -Management -Incentives -Morale -High turnover I'm sure there are some departments within Groupon that are well-managed, but Merchant Services / Account Management is not one of them. I have never been under such poor management in my life. As an account manager, you will be belittled, undervalued, under-appreciated, underpaid, and taken advantage of. You will learn very quickly that you are the bottom rung on a unorganized, unprofessional company ladder. The metrics in which your performance is measured on change almost monthly (and are delayed in sending out so you have less time to see where you stand). You will be under the supervision of a Team Lead (or TL). This TL will be in meetings all day. They will then judge you (with no logic) on your daily tasks (even though they never did those tasks themselves) and then sit on a soapbox while allocating a high deal count to you. One team specifically had a team count of 12 account managers that then went down to 4 in the matter of weeks. This is a reflection on how poor this department is.. They do not replace employees when they leave (shows how important they really are), and the workload of the employee that left gets dumped onto others who already have a full count. The employees that stay are then held to the same standard as if they had a normal workload to begin with. I would never recommend working here to a friend. I wouldn't even recommend working here to my worst enemy. Please, highly consider other options before even thinking about becoming an account manager at Groupon. I do not see a job being much worse than this.

The main problem with Groupon is they fell into a classic business mistake of putting all their effort on growth, and nothing on infrastructure to promote that growth or the retaining of personnel to continue that growth. As a result, whether you are employed in sales, or are a details writer, or even in customer service, you find your work process constantly changing in a seemingly desperate attempt to keep up with demand or patch holes that were never foreseen. This makes the day-to-day much more stressful than it should be for the average employee. Further, Groupon has not been very good at improving morale or working to keep the people they have. As you might infer from the submitted employee salaries, pay for comparable positions are below the well industry standard almost across the board, with meager to no pay increases annually for performance. In addition, there is almost no ability to move out of your current position that you are in, other than into a management position for your same position. Lastly, the very public negative press related to the company, such as the CEO and Founder, Andrew Mason, being fired, gives one a sense that Groupon is a sinking ship and that the company, and your job, could go under at any minute. It really is a tragedy - there are many very talented young people working there, something almost any company would envy, and they feel like there is no future for them or the company. There's so much potential, but the systematic problems are not using them to the f