Guaranteed Rate reviews

3.5

53% would recommend to a friend

(2,178 total reviews)
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Victor F. Ciardelli III

61% approve of CEO

59% positive business outlook

Guaranteed Rate has an employee rating of 3.5 out of 5 stars, based on 2,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guaranteed Rate employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jun 4, 2018

HEED THIS WARNING!

Recommend
CEO approval
Business Outlook

Pros

Honestly not much to say here. They have cheap lunch and it is a cool location but that’s where it ends. If you read nothing more make sure you read this: STAY FAR AWAY FROM GUARANTEED RATE

Cons

I’m gonna keep this real since Guaranteed Rate likes to blatantly lie to prospective employees. Without further ado here are my 13 reasons why NOT to apply to guaranteed rate: 1- they say you’ll make 60-70k in a year. FALSE! They pay you a measly salary for 4 months and then it plummets to less than minimum wage. It takes a long while to build a pipeline which means you won’t get much commission. Also November-February is a dead zone. If you’re lucky you’ll make half of what they say you’ll make 2- work life balance is one of their core values. WHAT A JOKE. Two weeks in they force you to work 12 hour shifts without consent and they don’t pay OT properly. They say it’s a 24/7 job and you’re expected to work on the weekend without pay. 3- they routinely violate labor laws. They make us work 60 hour weeks and we don’t get paid for it. 4- management tells employees they’re expendable 5- they have infamous layoffs every year. A bunch of managers just got fired 6- they compromise employee’s personal info and have had data breaches 7- recruiters post bogus reviews about the company to make it look positive but in reality it’s a nightmare 8- your paycheck will inevitably get screwed up. It’s a trademark of GR 9- they fire you for trying to switch departments or trying to take night classes. HR will not help you if you ask for help! 10- numerous management figures have had their licenses revoked. Obviously a red flag 11- they straight up lie to employees and threaten you if they think you want to leave. They will threaten to come after your wages and actually try to withhold wages. 12- they constantly change their methods and are horribly disorganized. You’ll get trained on one thing and then they throw it out the window. They cannot make up their minds. 13- the coffee sucks

1.0
Sep 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Training is top notch, and my co-workers were truly great people and the only thing I enjoyed about my time here.

Cons

CEO is an egomaniacal self absorbed man. He was constantly hitting on the young girls that worked there, it was disgusting as he is old enough to be their father. It completely blows my mind that this place ever came up on anyone's best places to work list..... Long hours, unless you are a top producing loan officer you will be treated poorly and disrespected on a regular basis. Do not work here!

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Guaranteed Rate Response
10y
We appreciate you taking the time to provide feedback and thank you for highlighting our outstanding training department. We agree they do an amazing job. We strive to empower all of our employees to help maintain a culture of professionalism, team work, and mutual respect. We encourage all of our employees to help us achieve this goal by utilizing our open door policy and sharing their thoughts and feedback with their managers. We hold ourselves to only the highest professional standards by living out our core value of “holding ourselves and others accountable”. Sincerely, -Customer Success Team
2.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

The POD Flow model is excellent, in theory. And as long as you have competent operations staff, you can do a lot of loans with minimal processing or borrower hand-holding.

Cons

They have cut operations pay three different ways (once by getting rid of OT and twice by restructuring the bonus plans to pay out lower bonuses) in the last six months, and just phased out two critical job positions (front end operations assistants and condo processers) which is going to drastically increase the workload for all ops staff. Keep in mind that this is after a round of massive layoffs and pay cuts. So now you are going to have an extremely overworked operations staff that has had thier pay cut three times in the last six months. I am expecting people to quit in droves--particualrly the competent ones--which is going to drastically increase the amount of time and effort i need to do my job as an LO, which in turn directly reduces my income and quality of life.

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Guaranteed Rate Response
4y
Thank you for sharing your thoughts and feedback on how we can improve as we continue moving forward.
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