- Management can be very hands-off. I worked under Jeff who was amazing, but he left and the replacement was terrible. It took him until halfway into tax season to introduce himself. Even after introducing himself you could never reach him during normal business hours. He would send emails at 1am and never answer his phone - Pay is seriously way too low. All roles with H&R Block that is lower than DOC (District Operations Coordinator) are furloughed and the role is considered temporary. You claim unemployment for the furlough period - The corperate structure is a complete mess. They act like they are an incubator and train people to be professionals, but the DGM-IT program is a complete farse. Not only is it an extremely rigorous program, but you have to relocate out of state for the months long training. AND while you may have been a DOC for 8 years and decided to move up, you go through this rigorous process only to be managed by a brand new DGM that did not go through the program and worked at payless as a store manager. - There is an obvious company wide plan to slowly decrease resources from in-person tax prep. The offices dont get anywhere near the resources we used to. - They are significantly understaffed and dont provide the resources to solve this issue. They dont let us get on indeed or ziprecruiter and rarely send us resumes