Pros
Pay is fair and if you want more hours, the managers are usually more than happy to put you on the schedule.
Cons
What they don't tell you in the job description, or even during training, is that they rely heavily on telemarketing so pull people in. Every day you'll be given a list of phone numbers to call, and you need to get through them all, and once you get through them all, you get to do more. It gets really crowded sometimes (toward the end of tax season), and the people in the office become uncontrollable at that point. I was chastised for allowing too many people in, but at the same time, corporate doesn't want us to turn people away. I was also told off for "not smiling enough"...I was wearing a MASK. I wore a mask every day, yet somehow I wasn't smiling enough. How can anyone even tell? There was just an overall sense of absolute misery coming from every Tax Pro, and even the Manager. Everyone hated being there, and eventually that feeling rubbed off on me too.