H&R Block CSP - Client Service Professional reviews

3.8

62% would recommend to a friend

(203 total reviews)

Curtis Campbell

64% approve of CEO

47% positive business outlook

CSP Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 203 company reviews on Glassdoor. This indicates that most CSP Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by CSP Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

203 reviews
3.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great environment when you treat the tax pros like actual people.

Cons

Management tends to look down on everyone and have impossible expectations.

3.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of paid training that comes in handy, throughout the season. I wasn't a tax collector; I was in customer service at the front desk. I enjoyed my position, and I look forward to it next year. Once you're there, you meet the Tax Pros you will be with for the season, and come to look forward to them.

Cons

The phone system is always in work. You don't have a set schedule, even when you do lol If you're a seasoned tax pro, you can look forward to full-time The hours differ in peak and non-peak weeks, so check your schedule Sunday to Sunday

avatar
H&R Block Response
11mo
Thank you for sharing your experience as a Customer Service Professional. We're happy to hear you enjoyed your role and the camaraderie with your team. We also appreciate your feedback on scheduling and phone systems—your insights help us identify areas for improvement.
Viewing 25 - 27 of 203 Reviews

Glassdoor has 8,661 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.