Is H&R Block a good company to work for as a Customer Seevice Representative?

Customer Seevice Representative professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 148 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Seevice Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Seevice Representative interview questions at H&R Block .

Does H&R Block pay Customer Seevice Representative employees well?

Customer Seevice Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 148 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Seevice Representative salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (683) , Tax Professional (442) , Tax Preparer (377) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (152) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 458 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 191 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 856 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 260 reviews)); "Poor management and severely understaffed" ((in 246 reviews)); "salary is low; job is not stable" ((in 134 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 82 reviews))

Skip to content Skip to footer

Notifications

H&R Block

H&R Block Customer Seevice Representative reviews

3.7

71% would recommend to a friend

(148 total reviews)

Curtis Campbell

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Customer Seevice Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 148 company reviews on Glassdoor. This indicates that most Customer Seevice Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Seevice Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

148 reviews

5.0

Jan 20, 2017

CSP

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Seasonal but can file for unemployment after tax season.

Cons

The fact that it is only seasonal job.

3.0

Dec 5, 2016

Not for the bleeding heart

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hours were good. Work with minimal supervision. If you wanted to work on the tax side also this was ok.

Cons

Very strict attendance and break policy. During the off season the days are very long as there is not much to do but wait for your phone to ring. You are not allowed to do anything but wait for calls.

5.0

Nov 13, 2016

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The interaction with both the tax professionals and clients are rewarding. Company cares about their employees. When clients are unhappy every effort is made to fix problem.

Cons

The only con for me was that it is seasonal and I miss the interaction with the co-workers and also the clients.

Viewing 118 - 120 of 148 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

seasonal, Workforce Specialist

Lead Client Relationship Professional - Expat

Quality Assurance Analyst, Seasonal

Quality Assurance Analyst, Seasonal

H&R Block reviews FAQs

H&R Block reviews H&R Block Customer Seevice Representative reviews

H&R Block

H&R Block Customer Seevice Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CSP

Not for the bleeding heart

Great place to work

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Jobs at H&R Block