Is H&R Block a good company to work for as a Customer Seevice Representative?

Customer Seevice Representative professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Seevice Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Seevice Representative interview questions at H&R Block .

Does H&R Block pay Customer Seevice Representative employees well?

Customer Seevice Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 146 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Seevice Representative salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 458 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "The chance to get flexible schedule was definitely a good thing." ((in 202 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 199 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 863 reviews)); "No benefits besides PTO and lack of full" ((in 252 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 133 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 78 reviews))

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H&R Block

H&R Block Customer Seevice Representative reviews

3.7

71% would recommend to a friend

(146 total reviews)

Curtis Campbell

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Customer Seevice Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Customer Seevice Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Seevice Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

146 reviews

1.0

Dec 3, 2024

Not compensated for the work you put in

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I didn’t have any pros working at H&R Block,I have worked at 3 different location and all of them were micro managed as if you are in a high school setting, they pay you a set dollar amount for you qualifications but make you do complex returns that do not meet your qualifications level but you don’t get compensated and bonuses usually go to the employees in higher ranking, if you are starting out as a tax preparer or looking to start their are better companies than H&R BLOCK that compensates more and appreciate their employees. H&R Block does not. They make you pay $35 for courses and tell you that you’ll be compensated for and they don’t. I did over 77 federal returns for H&R Block and I was only compensated 3,000.00 for the entire season no bonuses course paid for out of pocket clocking in at least 40 hours every week plus overtime. $3,000.00

Cons

PAY, HOURS, MANAGEMENT, WORK ENVIRONMENT

4.0

Oct 25, 2024

Decent, Would Not Return

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work environment, your manager and coworkers treat you well.

Cons

Management outside of your location doesn't care about you. They can cut your hours due to budget restrictions at any time. Plus the position is seasonal and open for about 4 months. Being close to a giant window makes it very hard to stay warm.

1.0

Oct 8, 2024

Low pay

Customer seevice representative

Recommend

CEO approval

Business Outlook

Pros

You can learn about taxes a little.

Cons

Draining. Rude customers. Salesly vibes as the receptionist

Viewing 13 - 15 of 146 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

seasonal, Workforce Specialist

Seasonal, People Resource Center Representative

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H&R Block

H&R Block Customer Seevice Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not compensated for the work you put in

Decent, Would Not Return

Low pay

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