Is H&R Block a good company to work for as a Front Desk Associate?

Front Desk Associate professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 174 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Front Desk Associate Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Front Desk Associate interview questions at H&R Block .

Does H&R Block pay Front Desk Associate employees well?

Front Desk Associate professionals rate their compensation and benefits at H&R Block with 2.7 out of 5 stars based on 174 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Front Desk Associate salaries at H&R Block.

How happy are Front Desk Associate professionals working at H&R Block?

82% of Front Desk Associate employees at H&R Block would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Front Desk Associate professionals have also rated H&R Block with a 4.1 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 461 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 206 reviews)); "Great coworkers and corporate kept you very in the know" ((in 203 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 852 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

H&R Block Front Desk Associate reviews

3.9

82% would recommend to a friend

(174 total reviews)

Curtis Campbell

100% approve of CEO

77% positive business outlook

Ratings by demographic groups

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Front Desk Associate employees have rated H&R Block with 3.9 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Front Desk Associate professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Front Desk Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

174 reviews

4.0

Jun 2, 2026

Great schedule and flexible management, but outdated software

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

-Great coworkers -Schedule is set 2 weeks ahead -Management is flexible and understanding -Room to pickup extra shifts -You could complete the free tax course and work to be a Tax Professional within 6 months -The water is cold and refreshing

Cons

-Software was outdated, in need of a modern refresh -Understaffed at some locations -Rarely any coffee pods in the break room

H&R Block Response

3w

Thank you for your feedback about manager staffing to improve communication and guest satisfaction. This is very helpful as we try to continuously improve. We are happy that you enjoyed the flexible schedule and the ability to become a tax professional. We will be passing your feedback to leadership.

5.0

May 16, 2026

Flexible scheduling with an understanding manager, but low pay

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

- Flexible scheduling - Great & Understanding manager - Working to your schedule, rather to theirs

Cons

- Poor pay - Training wasn't great

5.0

Apr 25, 2026

Helpful colleagues, but pay could be better

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Nice people, very helpful, management is very chill and understanding if you get sick.

Cons

Not much but maybe low pay?

Viewing 1 - 3 of 174 Reviews

Jobs at H&R Block

Seasonal, Operations Administrative Assistant (Part Time)

H&R Block

H&R Block Front Desk Associate reviews

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Reviews by job title

Great schedule and flexible management, but outdated software

Flexible scheduling with an understanding manager, but low pay

Helpful colleagues, but pay could be better

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