H&R Block Customer Service (CSR) reviews

3.7

72% would recommend to a friend

(145 total reviews)

Curtis Campbell

Not enough data to show CEO approval

55% positive business outlook

Customer Service (CSR) employees have rated H&R Block with 3.7 out of 5 stars, based on 145 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

145 reviews
3.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Typically a fun team environment, interesting to work at the YYC Canadian headquarters and observe the many roles involved in corporate success.

Cons

CSR team was treated as entirely separate & not included in much of the company decisions/changes, even when they directly affected the workflow of CSR team members & the customers they directly communicated with.

Viewing 31 - 33 of 145 Reviews

Glassdoor has 8,687 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.