Is H&R Block a good company to work for as a Customer Service Representative/Receptionist?

Customer Service Representative/Receptionist professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 404 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative/Receptionist Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Receptionist interview questions at H&R Block .

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 445 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 208 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 868 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 246 reviews)); "salary is low; job is not stable" ((in 136 reviews)); "upper management does not care" ((in 83 reviews))

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H&R Block

H&R Block Customer Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(404 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.2

Career opportunities

2.7

Compensation and benefits

Customer Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Customer Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

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Reviews by job title

404 reviews

4.0

Apr 2, 2018

Customer Service Representative and Receptionist

Customer service representative and receptionist

Recommend

CEO approval

Business Outlook

Pros

Seasonal employment ending in April 2018. Good team spirit and very organizational tools to use. Software programs very user friendly.

Cons

only seasonal employment, but look forward to challenging changes in 2018 tax code.

3.0

Mar 19, 2018

Very stressful for the amount of pay you are earning

Receptionist

Recommend

CEO approval

Business Outlook

Pros

The tax professionals I worked with are very hard-working. For the number of hours they work they are making very little money. My Office Manager was very nice and also very hard-working.

Cons

The closer to April 15th you get the angrier the clients become. I was only earning $12.00 per hour - and I have a college degree ! Also, though a "free" tax return is provided when you work here - it isn't actually "free" - the value of it is included in your paycheck and you pay full taxes on that value. My "free" return cost me $150.00 out of my paycheck - with no advance notice.

4.0

Mar 7, 2018

Receptionist

Recommend

CEO approval

Business Outlook

Pros

The tax pros are all nice and get along, tho they all talk crap about H&R Block together.

Cons

Very boring Sitting around until a phone rings or a customer comes in. It was boring even during peek times! I was lucky to have homework to do in my spare time because I would have died of boredom.

Viewing 352 - 354 of 404 Reviews

Jobs at H&R Block

Seasonal, People Resource Center Representative

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

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H&R Block

H&R Block Customer Service Representative/Receptionist reviews

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Customer Service Representative and Receptionist

Very stressful for the amount of pay you are earning

Receptionist

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