Is H&R Block a good company to work for as a Customer Service Representative/Receptionist?

Customer Service Representative/Receptionist professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 404 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative/Receptionist Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Receptionist interview questions at H&R Block .

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 460 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 457 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 410 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 197 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 867 reviews)); "Poor management and severely understaffed" ((in 256 reviews)); "No benefits besides PTO and lack of full" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

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H&R Block

H&R Block Customer Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(404 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.8

Culture & values

3.7

Senior management

3.2

Career opportunities

2.7

Compensation and benefits

Customer Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Customer Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

404 reviews

4.0

Mar 11, 2017

Receptionist/CSP

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Multiple locations, close to home. Smart co-workers who are (usually) friendly. Easy job that pays above min. wage and good way to get work experience in an office. Manager is fairly flexible and will work with your schedule.

Cons

1. Connect calling aka repeatedly bothering past clients on the phone to schedule appointments. 2. The experienced and popular tax professionals are often overworked and overwhelmed. Many of them work more than one job besides H&R. 3. I asked for part-time hours and I get them, but I'm scheduled every single day for short blocks of time rather than longer shifts and fewer days. I rarely get days off as there are only two CSP's in our office. Hard to find a work/life balance. 4. Clients always call the front desk with questions that we can't answer. H&R REALLY needs a line for clients just to ask questions instead of letting them through to individual offices.

3.0

Mar 2, 2017

Client Services Professional/Receptionist

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

The staff tax preparer's were very kind, informative and helpful.

Cons

The manager assigned to training was very unprofessional and blatantly disregarded trying to help new hires; she always directed information to employees that had worked for them during previous tax seasons. The manager in the office I worked in was very unprofessional, disrespectful to some of the tax preparers as well as myself and the evening receptionist (csp). She spoke to staff in a very degrading fashion (told a new tax preparer he was stupid). in front of the entire office. She would raise her voice often and ease drop and rudely yell across the room to tax preparers during sessions with clients. Also, there was not much work at this office therefore, making for very long and difficult days.

3.0

Feb 20, 2017

Solid

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Very Easy Work, Good Pay, Easy to Get Additional Hours, Friendly Employees,

Cons

Not Organized, Poor Training, Poor Management

Viewing 373 - 375 of 404 Reviews

Jobs at H&R Block

Seasonal, People Resource Center Representative

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

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H&R Block

H&R Block Customer Service Representative/Receptionist reviews

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Receptionist/CSP

Client Services Professional/Receptionist

Solid

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