Question 1

Is H&R Block a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 145 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 145 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at H&R Block.

Question 3

How happy are Customer Service (CSR) professionals working at H&R Block?

Accepted Answer

72% of Customer Service (CSR) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated H&R Block with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (681), Tax Professional (441), Tax Preparer (376), Receptionist (275), Seasonal Tax Preparer (234), Tax Specialist (204), CSP - Client Service Professional (202), Front Desk Receptionist (200), Associate Team Leader (167), Customer Service Representative (150), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (136), Tax Consultant (124), Office Manager (122), Tax Analyst (91)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 450 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 415 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 213 reviews)); "Great coworkers and corporate kept you very in the know" ((in 196 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 863 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 257 reviews)); "Poor management and severely understaffed" ((in 251 reviews)); "salary is low; job is not stable" ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 78 reviews))

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